Market Research Qualitative Research Specialist

About Us
CMB is a full-service custom market research and strategy firm based in Boston. As a Top 30 Insights & Analytics company, we’re known for our relentless business-decision focus and cutting-edge creativity. Our passion is helping the world’s leading brands engage, innovate, and grow. We leverage the best of advanced analytics, consumer psychology, and market strategy to tackle game-changing initiatives and business challenges for our clients.
What about our culture?  Simply put, our people are our power. We have a diverse, inclusive and collaborative team of bright perspectives and curious minds.  At CMB you’ll have plenty of opportunities to achieve your full potential. From learning new skills, expanding your expertise, and continuing to advance your professional development, you will feel supported and valued. 
Our benefits say a lot about how much we value our employees: we offer a fully paid sabbatical, a $250 wellness stipend, paid time off to volunteer, generous medical plans, a 401k match, and more. Every employee also gets to enjoy an employee stock ownership plan (ESOP).
ESOP?  Yes, we are 100% employee owned!  An ESOP is like a qualified retirement plan, similar to a 401k, but you don’t have to make any contributions to participate in the rewards.  When we each work hard to provide exceptional service and deliverables to our clients, the positive performance of the company increases the value of our stock and enables the accumulation of wealth for all our employee-owners.
About the Position
Are you ready to level up your career in market research? Our growing team is looking for the next generation of Qualitative Researchers to work with the world’s leading brands. The Qualitative Research Specialist understands human behavior and how emotions and values drive decisions for our clients. This person has strong interpersonal, oral and written communication skills. They possess the demonstrated ability to build positive relationships, provide outstanding customer service, and excel in organization and time management. This position spans both project/field management and qualitative research consulting, and offers an opportunity to explore growth opportunities in project management or moderating.  
This role reports to a dedicated Qualitative Research Team Manager collaborating remotely and supports successful client-project delivery across the company. A structured skills training program is provided which offers introductions and access to Subject Matter Experts throughout CMB.
About You
People say you are in tune with human behavior and how emotions & values drive decisions. You possess the demonstrated ability to build positive relationships, provide outstanding customer service, and excel in organization and time management. You are comfortable taking initiative and you’re driven to get things done, even if it means juggling multiple priorities.  You are insatiably curious, always looking to learn more, solve challenges and share your thoughts with others. These are just a few of the reasons you’re excited to work for a market research company that is established and has a record of success – just like CMB!
About Your Background
You’ve worked hard to get to where you are, and now you’re looking for that next step to continue building a successful career in market research. Here’s what you’ll be doing and the qualifications we are looking for:
Responsibilities and Expectations
Qualitative Services Team

• Adhere to CMB’s defined approaches, processes, and best practices  

• Contribute to CMB's culture of innovation and thought leadership  

• Follow CMB- and client-specific Information Security Policies 

• Take advantage of training and development opportunities 

• Contributes to a team and/or committee for ongoing CMB initiatives 

• Is active and engaged in broader community  

• Ensure end-to-end client/project delivery in alignment with Sales & Account Management leading to high client satisfaction with project deliverables 

Essential Duties

• Effectively drives and owns relationships with vendors, moderators, peers, senior staff, and other teams 

• Serves as day-to-day contact for clients across a variety of qualitative research engagements, specifically managing the kick-offs, project and field management with the client  

• Moderates online boards and telephone IDIs independently, moving towards in person moderating 

• Participates in analysis and reporting of results including client presentations 

• As needed, drafts screeners, manages recruits, and collaborates on discussion guide writing  

• Participates in the proposal development process (e.g., schedule, pricing, recruiting specification) 

• Effectively communicates with other project team members and external resources 

• Is curious and open to new techniques and willing to apply them to projects 

• Anticipates and identifies project problems and finds solutions independently  

• Presents a CMB University case study annually 

• Participates in moderator training 

• Participates in peer reviews in a timely manner 

Qualifications

• Minimum of a Bachelor’s Degree in Communications, Journalism, Market-Research, Anthropology, Behavioral Psychology or related field 

• Minimum of 2 years work experience in qualitative market research 

• Minimum of 1 year of experience independently managing qualitative projects duties 

• Exposure to in-person, telephone, and online moderating with individuals and groups 

• Excellent at establishing and managing relationships with clients, vendors and coworkers 

• Ability to work in a fast-paced environment to meet deadlines with limited supervision 

• Excellent at establishing and managing relationships with clients, vendors and coworkers 

• Is detail-oriented and can work on multiple projects at a time 

• Skilled in Microsoft Office software environment 

• Sense of humor and self-aware 

Travel

• 20-40% travel

*No agency assistance needed*
*No visa/work authorization available*
CMB strongly encourages candidates from diverse backgrounds and experiences to apply. We recognize that people from structurally marginalized groups often only apply to jobs if they meet 100% of the qualifications, despite the reality that applicants rarely ever meet 100% of the qualifications. If this position aligns with your experience and interests, please apply!
CMB is an Affirmative Action and Equal Opportunity Employer and encourages applications from all qualified individuals without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or protected veteran status, or to other non-work-related factors. As part of our commitment to inclusivity, CMB will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Kate Milligan [email protected].
The annual base salary range for this position is $61,400-$70,000 plus bonus, benefits, and an employee stock ownership plan (ESOP). The base salary is dependent on a variety of factors including (but not limited to) experience, expertise, skills, and employee's location.