Create, update, and refine policy and procedure documents for Home Lending change management. Analyze complex processes, structure content clearly, ensure regulatory and policy compliance, manage version control, and coordinate with subject matter experts and stakeholders to validate information, obtain approvals, identify cross-team impacts, and prioritize multiple updates.
Organizational Effectiveness & Oversight functions as a centralized utility offering services and support to Home Lending businesses. One of our functions is Change Management, which facilitates the intake, monitoring, and implementation of change requests submitted by business teams to execute regulatory or business-driven changes impacting business documents. Join a team that plays a critical role in ensuring clarity, consistency, and compliance across procedures.
As a Change Management Procedure Writer in Organizational Effectiveness & Oversight, you will provide tailored and consistent support managing procedures and other business documents employees rely on to perform their roles effectively. You will partner with business subject matter experts and key stakeholders to draft, refine, and validate clear and compliant procedures aligned with the firm’s style guide—ensuring guidance is easy to follow, consistently applied across teams, and meets all applicable regulatory, risk, and policy requirements.
Job responsibilities
- Create, update and refine strategic policy and procedure documentation in defined templates
- Analyze and structure content using a set of guiding principles to present information in a manner that allows users to easily find and understand the details they need
- Engage with all levels of management and subject matter experts to ensure accuracy and completeness of information or obtain approvals
- Identifying cross-team impacts and communicating needs as appropriate to peers and superiors to ensure alignment and collaboration across all levels
- Managing and prioritizing work to best service internal customers
Required qualifications, capabilities, and skills:
- Exceptional written and verbal communication skills to translate complex operational and technical concepts into clear and concise procedures, and effectively facilitate working sessions and communicate with stakeholders.
- Demonstrated analytical capability and meticulous attention to detail to deconstruct end-to-end processes, identify gaps and produce accurate, compliant documentation.
- Strong prioritization, planning, and organizational skills to manage competing deadlines, maintain version control, and deliver multiple procedure updates concurrently in a fast-paced environment.
- Proven stakeholder management and problem-solving skills to partner across functions, ask probing questions, drive alignment, and build trust with process owners and reviewers.
-
Self-motivation, accountability, and a collaborative mindset to work independently with minimal oversight while contributing effectively within a team and proactively escalating risks or blockers.
- Equivalent practical experience in procedure/technical writing or knowledge management.
Preferred qualifications, capabilities, and skills:
- Proficiency with Microsoft Office (Word, Excel, and PowerPoint) a plus
- Bachelor’s degree in Journalism, Communications, English, or a related field (preferred)
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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