Managing Director, Operations Support

Why capSpire? 

capSpire is a global consulting and solutions company that solves difficult business and technology problems for commodity-focused organizations.  

We take pride in putting our people first and are proud to be recognized consecutively as a Great Place to Work for our strong company culture focused on our people and enabling them to achieve their best. As a vendor-independent consultancy, you’ll work with traditional technologies and leading-edge solutions for on-premise and Cloud. We offer our employees progression, development and a diverse range of client engagements. 

As a Managing Director for Operations Support, you will be responsible for growing and overseeing the revenue and service delivery of operations and support projects for the Energy/Commodity Trading technology landscape across multiple clients in North America.   

You will support the business growth with a heavy focus on capSpire’s global delivery overseeing the entire Operations Support (OpS) service lifecycle, i.e. initiation, planning and execution of maintenance and support engagements, ensuring efficient, high-quality service that meets client needs and drives operational excellence. 

Key Responsibilities:

• Manage global service delivery:  
  • Oversee Operations Support across multiple clients, understand clients’ needs and own end-to-end success of our clients to ensure value is delivered, experienced and recognized.
  • Lead, mentor and manage a geographically dispersed team of consultants to ensure optimal performance and delivery scope fulfillment via standard operating procedures and best practices.   
  • Maintain culture and equality in the team regardless of geographies/time zones and promote collaboration across team members and departments that contributes positively to capSpire’s culture.  
• Manage costs and project finances: Control and optimize project cost to ensure profitability, efficient global staffing.  Closely monitor the financial performance of the engagements, identifying trends, variances and actionable countermeasures.
• Monitor performance: Manage both external customer SLA’s as well as internal operational performance via KPI’s to relevant stakeholders, providing insights and recommendations for course correction and optimization in accordance with plans.
• Drive scalability: Operations support processes, global staffing and communication. Continuously drive process improvement and optimization while enabling professional growth opportunities for your team.
• Support Revenue Growth: Work closely with the Global Operations Support leadership and the Commercial Organization in identifying and implementing strategies to increase revenue and margins.  

Additional Responsibilities:

• Stakeholder management: Work closely with the client side and internal stakeholders and the delivery team to ensure successful and timely delivery of the committed scope of work and serve as a point of escalation for issue resolution. 
• Client relationship management: Proven experience in managing client relationships, including building and maintaining strong partnerships, understanding client needs and delivering tailored solutions to drive satisfaction.
• Contract management: Ability to manage contracts from negotiation to completion, ensuring compliance and alignment with business objectives.
• Compliance and standards: Ensure compliance with industry standards, regulations and best practices in support and delivery operations.
• Growth, strategic planning and trusted advisory: Monitor and identify upcoming changes to the client landscape, service scope and strategic initiatives that impact or create growth opportunities. 

Qualifications and Skills: 

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field (Master's degree preferred). 
• 15+ years professional experience and proven experience (10+ years) in managing and delivering Energy/Commodity Trading technology support and projects.
• In-depth knowledge of ETRM systems and landscapes, energy markets, trade lifecycle, and related technologies, such as Openlink Commodities (previously known as "Openlink" or "Endur"), Allegro, RightAngle, etc.
• Demonstrated leadership with a strong history of driving and executing global engagements, ensuring successful cross-functional collaboration and strategic alignment.
• Excellent communication, problem-solving, project management, and decision-making abilities to ensure best practice delivery in Operations Support.
• Certifications in ETRM systems or relevant domains (desired). 

This job description is intended to outline the primary duties, qualifications, and expectations of the ‘Managing Director for Operations Support’ role. The specific responsibilities and requirements may vary based on organizational needs and industry standards. 

About the capSpire team: 

To understand who our people are, you should first understand what they’re not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials – and that people are people first, and titles second.  

Because we hire the capSpire way, our team is certainly one of a kind. We’ve brought together incredible talent that regularly collaborates to create clean, fresh solutions. That effort has led to remarkable opportunities, including work with many Fortune 500 clients. We’ve found that the winning combination of exciting achievements, trust in one another and open communication lays the groundwork for long-lasting, successful careers. That, and the fact that we clap for each other at every opportunity. 

Problem solvers, go-getters and charge-takers -  we (really) want to hear from you.