Lead ServiceNow architecture and governance across large, multi-geography programs. Ensure scalable, secure, high-performing solutions; design architecture, mitigate integration risks, mentor teams, advise executives, and support roadmaps and proposals for outcome-based engagements.
Description
Job Summary
The Managing Consulting Engineer - ServiceNow CTA makes innovative contributions to solution and product design and implementation. This role applies deep technical expertise to analyze client requirements and develop ServiceNow services across multiple technology solutions. The position leads complex engagements and drives outcomes across multiple geographies.
What You Will Do
* Provide enterprise-wide technical governance across the ServiceNow platform.
* Act as the technical authority responsible for maintaining architectural integrity throughout the program lifecycle.
* Ensure ServiceNow solutions are scalable, secure, performant, and aligned with ServiceNow best practices and standards.
* Lead solution design activities and establish architectural governance, standards, and platform strategy.
* Review and guide architectural decisions across multiple workstreams to ensure consistency and reduce technical debt.
* Identify and mitigate integration challenges and technical risks before they impact delivery.
* Provide oversight and mentoring to engineers, architects, and project teams.
* Serve as a trusted technical advisor to clients and executive stakeholders.
* Support roadmap planning and outcome-based consulting engagements.
* Collaborate with account teams on proposals, presentations, and strategic solution recommendations.
What We Expect of You
* Bachelor's degree required and 7+ years of enterprise ServiceNow consulting, architecture, or platform delivery experience OR 11+ years of enterprise ServiceNow consulting, architecture, or platform delivery experience.
* ServiceNow architecture, governance, standards, solution design, platform strategy, and mentoring experience.
* Demonstrated expertise providing technical leadership across large-scale ServiceNow implementations.
* Experience establishing architectural standards and governance frameworks that support scalable, secure, and high-performing solutions.
* Strong outcome-based consulting skills and the ability to align technology roadmaps to business objectives.
* Executive communication skills with experience presenting recommendations to senior stakeholders.
* Ability to lead complex engagements, evaluate alternatives, and make strategic recommendations.
* Proven organizational, problem-solving, and relationship management skills.
* Extensive expertise in multiple areas including ITSM, CSM, MSP and source-to-pay, with the ability to lead workshops, engage C-level executives, and inspire developers.
* ServiceNow Certified Technical Architect (CTA) certification.
* ArchX certification/credential, is a plus. Pay range: $128,000 - $193,000 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Job Summary
The Managing Consulting Engineer - ServiceNow CTA makes innovative contributions to solution and product design and implementation. This role applies deep technical expertise to analyze client requirements and develop ServiceNow services across multiple technology solutions. The position leads complex engagements and drives outcomes across multiple geographies.
What You Will Do
* Provide enterprise-wide technical governance across the ServiceNow platform.
* Act as the technical authority responsible for maintaining architectural integrity throughout the program lifecycle.
* Ensure ServiceNow solutions are scalable, secure, performant, and aligned with ServiceNow best practices and standards.
* Lead solution design activities and establish architectural governance, standards, and platform strategy.
* Review and guide architectural decisions across multiple workstreams to ensure consistency and reduce technical debt.
* Identify and mitigate integration challenges and technical risks before they impact delivery.
* Provide oversight and mentoring to engineers, architects, and project teams.
* Serve as a trusted technical advisor to clients and executive stakeholders.
* Support roadmap planning and outcome-based consulting engagements.
* Collaborate with account teams on proposals, presentations, and strategic solution recommendations.
What We Expect of You
* Bachelor's degree required and 7+ years of enterprise ServiceNow consulting, architecture, or platform delivery experience OR 11+ years of enterprise ServiceNow consulting, architecture, or platform delivery experience.
* ServiceNow architecture, governance, standards, solution design, platform strategy, and mentoring experience.
* Demonstrated expertise providing technical leadership across large-scale ServiceNow implementations.
* Experience establishing architectural standards and governance frameworks that support scalable, secure, and high-performing solutions.
* Strong outcome-based consulting skills and the ability to align technology roadmaps to business objectives.
* Executive communication skills with experience presenting recommendations to senior stakeholders.
* Ability to lead complex engagements, evaluate alternatives, and make strategic recommendations.
* Proven organizational, problem-solving, and relationship management skills.
* Extensive expertise in multiple areas including ITSM, CSM, MSP and source-to-pay, with the ability to lead workshops, engage C-level executives, and inspire developers.
* ServiceNow Certified Technical Architect (CTA) certification.
* ArchX certification/credential, is a plus. Pay range: $128,000 - $193,000 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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