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As a Senior Manager for Regional Field Education at Medtronic, you will lead the development and execution of training strategies for sales representatives and clinical specialists, ensuring product knowledge and procedures enhancements. You will also manage a team, drive engagement, and solve high-level problems within the Cardiac Ablation Solutions unit.
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As an Early Career Trial Attorney, you'll manage insurance defense litigation, conduct legal research, prepare legal documents, and represent clients in court proceedings. You'll also stay informed about changes in laws and regulations and participate in mentorship programs.
We are looking for a strategic, people-focused Manager of Technical Account Management Services to lead a team of TAMs supporting customers across a wide range of industries—including State and Local Government, Finance, Healthcare, and more. The Manager of Technical Account Management is a frontline management role with three primary responsibilities: services delivery, people management, and margin management in support of growing ARR. The Key responsibility is for the successful delivery of TAM services as well as the coordination of activities and information between key engagement stakeholders. As a TAM Manager, you will empower your team to act as trusted technical partners, driving customer adoption, resilience, and long-term success.
What you'll do
- Lead, mentor, and inspire a high-performing team of Technical Account Managers who deliver proactive, technical guidance to our most important customers.
- Develop a strong, customer-obsessed team culture that emphasizes innovation, accountability, and operational excellence.
- Define and measure success metrics for TAM engagements that contribute to customer satisfaction, adoption, and retention.
- Collaborate cross-functionally with Customer Success, Product, Engineering, and Support teams to streamline customer experiences and address complex needs.
- Support the team in managing technical escalations with urgency and empathy, acting as an executive point of contact as needed.
- Monitor and analyze key performance metrics to assess the effectiveness of the team and identify areas for improvement.
- Drive continuous improvement through feedback loops, training programs, and knowledge sharing.
- Help build programs that the TAMs (Technical Account Managers) will execute to effectively grow our enterprise customers.
- Grow revenue through the effective management and expansion of the existing account(s)
- Participate in hiring, onboarding, and career development to grow the TAM function as the company scales.
- Support the professional and personal growth of team members by consistently offering constructive feedback, coaching, and direction on their personal development journeys, while fostering an environment where they are motivated to take charge of their own career progression.
- Stay up-to-date with product capabilities, industry regulations, and customer use cases to align strategic guidance with business needs.
What you'll bring:
- 5+ years in technical customer-facing roles (e.g., TAM, Solutions Consultant, Support Engineer), with 2+ years in a leadership position.
- Experience in SaaS, cloud-based platforms, or mission-critical technology environments.
- Proven ability to lead teams that support customers in high-stakes, regulated, or public facing sectors.
- Demonstrated ability for people management, including hiring, onboarding as well as cultivating professional development opportunities as part of performance management functions.
- Strong sense of urgency for customer issues.
- Comfortable leading larger teams including cross-functional members as needed.
- Track record of improving customer satisfaction, reducing churn, and supporting upsell/expansion through technical enablement.
- Proven track record or experience working effectively with sales leaders to help identify opportunities and present solutions within an account.
- Exceptional communication and stakeholder management skills, including executive-level engagement.
- Familiarity with tools like Asana, Salesforce, Jira, Totango and logging/monitoring systems is a plus.
- Bachelor’s degree in in management, Business, Technology, Computer Science, or equivalent experience.
The reasonably estimated salary for this role at Everbridge ranges from $118,000 - $150,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada
We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.
For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:
- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
- Management of cash, company funds, or other valuable assets.
- Work in environments requiring heightened security measures.
- Compliance with contractual or regulatory requirements specific to the position.
We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Everbridge Burlington, Massachusetts, USA Office
25 Corporate Dr., Burlington, MA, United States, 01803
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