At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
We are looking for an innovative and results-oriented Manager, Talent Acquisition to lead, coach, and recruit alongside a team of talented recruiters. A true "player-coach”, you are passionate about both hands-on recruiting and developing others. You will be responsible for driving the continued evolution of our talent acquisition function, optimizing recruiting technologies, and embedding efficient habits to help us hire the best talent needed to fuel our growth. Success in this job will be measured by pipeline effectiveness such as interview-to-hire ratio; passive candidate engagement; internal mobility rate; time-to-fill; and contingent worker quality.
Reporting to the Vice President of Talent & Engagement, you will be a key partner to our HR Business Partners and senior leaders across the organization. Your mission is to elevate our recruiting practices, improve key hiring metrics, and build a scalable framework for the future. If you thrive on challenging the status quo, leveraging technology to solve problems, and coaching a team to success, this is the role for you.
What You’ll Do:
Team Leadership & Development
- Manage, mentor, and develop a team of three recruiters, fostering a culture of high performance, continuous improvement, and "intelligent failure."
- Provide dedicated coaching to improve effectiveness and ensure alignment with business priorities.
- Champion and drive the adoption of new recruiting tools and technologies, including AI, to increase team efficiency.
Strategic Partnership & Process Improvement
- Partner with senior leaders and HRBPs to understand talent needs and develop effective, full-funnel recruitment strategies.
- Collaborate with Finance, Legal and HRBPs to drive our contingent workforce strategy, managing relationships with external agencies, contractors, and sourcing partners.
- Collaborate with HRIS to enhance our talent acquisition tech stack and ensure operational excellence.
Hands-On, Full-Cycle Recruitment
- Actively manage and execute full-cycle recruitment for a diverse portfolio of roles, including sales and support cohorts, highly technical positions, and senior leadership searches. A true player-coach, 50-60% of time will be spent recruiting.
- Serve as a subject matter expert, providing guidance to hiring managers on structured interviewing, candidate evaluation, and market trends.
- Analyze recruiting metrics to identify opportunities and implement strategies that improve key performance indicators.
What You Bring:
- 5-7+ years of full-cycle recruiting experience, with demonstrated success hiring for a wide range of roles in a fast-paced environment; high volume experience preferred.
- 2+ years of formal people management experience, with a passion for coaching and developing recruiting talent.
- Direct experience with the Predictive Index assessment and its application in the hiring process is required.
- Proficiency in implementing AI tools or practices (e.g., generative AI, AI-powered sourcing, skills assessments like Vervoe) to drive efficiency and improve recruiting outcomes.
- Strong stakeholder management skills, with the ability to confidently advise and influence senior leaders and push back when necessary.
- Experience managing relationships with recruitment agencies and talent sourcing partners for full-time, contract, or temporary workers.
- A data-driven mindset with experience using an ATS (Greenhouse preferred) to track, analyze, and report on pipeline metrics.
- Experience in a high-volume recruiting environment is strongly preferred.
- International recruiting experience is a plus.
This is a hybrid role based out of our Waltham or Boston, MA office, with a requirement of at least two days per week in the office.
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Top Skills
Constant Contact Waltham, Massachusetts, USA Office
1601 Trapelo Road, Waltham, MA, United States, 02451
Constant Contact Boston, Massachusetts, USA Office
40 Water Street, Boston, MA, United States, 02109
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