Manager of Systems Access

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

The Manager of Access Management for the Denials Management team is responsible for developing, implementing, and overseeing a comprehensive access strategy to support denial operations across all clients and platforms. This individual will be tasked with managing and optimizing access to payer portals, client EMRs, and internal CorroHealth systems for all Denials team members. This includes onboarding, maintenance, troubleshooting, and offboarding processes. As the first dedicated resource for this function, this leader will be responsible for building the access management infrastructure from the ground up, ensuring scalability, efficiency, and compliance with data security and privacy standards.
In addition, this role will serve as a key partner to operational leadership, training team members on denial entry portals and identifying opportunities to improve access-related workflows. The Manager will play a critical role in supporting team productivity, system readiness, and client satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design, implement, and maintain an access management system to support Denials Management workflows across payer portals, client EMRs, and CorroHealth platforms.
• Manage onboarding and offboarding access processes for Denials team members, ensuring timely and secure access to all necessary systems.
• Coordinate directly with client contacts, IT teams, and payer representatives to facilitate system access and resolve access-related issues.
• Oversee the tracking and renewal of credentials, passwords, and access requests, proactively mitigating expiration or access failures.
• Develop and maintain documentation, SOPs, and access logs to ensure operational transparency and audit readiness.
• Collaborate with leadership to understand evolving access needs and proactively support growth and client expansions.
• Lead access-related training sessions, with particular emphasis on portal functionality and system navigation.
• Troubleshoot access issues as Tier 1 support and escalate as appropriate.
• Track access ticketing activity, measure KPIs, and drive resolution timelines aligned with team SLAs.
• Participate in internal audits and maintain strict adherence to HIPAA, HITECH, and CorroHealth privacy and security protocols.
• Assist with internal system access, particularly related to denial entry portals and supporting technology tools.
• Other duties as assigned.

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REQUIRED QUALIFICATIONS

• Bachelor’s degree in a healthcare, information systems, or business-related field.
• 3+ years of experience in access management, healthcare operations, or IT support (Denials Management preferred).
• Deep understanding of EMR and portal access processes (Epic, Cerner, Meditech, Availity, Navinet, payer-specific platforms).
• Prior experience building or improving access management systems or workflows.
• Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills with a customer-focused mindset.
• Proven ability to work independently and collaboratively in a fast-paced, remote environment.
• High attention to detail and commitment to compliance and confidentiality.

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PREFERRED QUALIFICATIONS

• Prior leadership or team lead experience
• Familiarity with denial workflows, payer requirements, and revenue cycle systems.
• Experience delivering user training or creating SOPs.
• Basic IT troubleshooting experience or technical support background.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.