Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:RegularJob Description :Manager, System and Database Operations
POSITION SUMMARY:
The Manager, System Operations is responsible for the planning, implementation, maintenance, and optimization of the organization's critical IT infrastructure and operational systems. This role ensures the continuous availability, performance, and security of all systems, aligns operations with business objectives, and leads a team of professionals.
KEY RESPONSIBILITIES
- Oversee the daily operations of all enterprise systems, including servers, storage, operating systems (e.g., Linux, Windows), and virtualization platforms.
- Ensure high availability, reliability, and optimal performance of all production systems and services through proactive monitoring and maintenance.
- Manage system capacity planning, resource allocation, and performance tuning to support organizational growth and efficiency.
- Lead the planning and execution of system upgrades, patches, and migration projects with minimal business disruption
- Develop, implement, and enforce IT operational policies, procedures, and best practices, focusing on security, compliance, and data integrity.
- Oversee the implementation and maintenance of security protocols, disaster recovery plans, and backup procedures.
- Ensure all systems comply with relevant industry regulations and internal security standards
- Serve as the escalation point for critical system issues and incidents, leading the troubleshooting and resolution process.
- Drive continuous improvement through post-incident reviews, root cause analysis, and implementation of preventative measures
- Identify opportunity for automation, selfservice
- Negotiate and manage complex contracts with key vendors, including hardware suppliers, software providers, cloud providers, and telecom carriers.
- Develop and manage the capex and opex budgets for all infrastructure, cloud, and operation services.
- Lead, mentor, and build high-performing teams of infra engineers, architects, and operations. This includes managing managers and fostering a culture of reliability, security, and innovation.
ESSENTIAL QUALIFICATIONS
ACADEMIC TRAINING
Bachelor's degree in Computer Science, Information Technology, or a related field.
WORK EXPERIENCE
5+ years of progressive experience in IT Systems Administration or Operations, with at least 2 years in a managerial or leadership role.
Deep technical knowledge of operating systems (e.g., Linux, Windows Server), virtualization technologies (e.g., VMware, Hyper-V), and cloud platforms (e.g., AWS, Azure).
Proven experience with system monitoring tools, incident response platforms, and configuration management tools (e.g., Ansible, Puppet, Chef).
Strong understanding of networking concepts (TCP/IP, DNS, DHCP, routing, firewalls).
Excellent leadership, communication, and interpersonal skills, with the ability to manage technical teams and communicate complex issues to non-technical stakeholders
SPECIFIC COMPETENCIES
Extensive understanding of functional and technical IT architecture including server, network, databases, applications and interfaces.
Demonstrated ability to identify opportunities for innovation that can give the company a competitive advantage and effectively communicate the value of IT initiatives to C-suite executives and other business leaders in non-technical terms.
Experience in engaging internal and external commercial and technical stakeholders to drive both solution development and adoption
Strong customer and business orientation.
Ability to work in a constantly changing and fast-paced environment. Experienced in effectively executing multiple tasks while working with conflicting priorities.
Ability to handle situations involving urgent changes.
Well developed impact analysis skills with the ability to see the “big picture” impact of decisions/actions.
Have the ability to work with external suppliers/vendors, and ensure all communications are received on a timely manner
Demonstrated interpersonal and communication skills with the ability to establish good working relationships with others.
Open to change, with a learning attitude towards work, teams and customer service. Monitors own work for quality. Promotes quality work.
Strong presentation and writing skills.
You’ll benefit from:
- Flexibility: Yes, we think that what you do matters. At work and at home.
- Fun: We laugh a lot, it makes every day brighter.
- Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.
- Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
- Benefits: We’ve got you covered.
- Career Evolution: Join us and we will give you the tools to achieve your career goals!
- Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.
At Breezeline, diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Breezeline from competitors and contributes to our signature of excellence.
For candidates whose primary place of work will be in Massachusetts, the expected salary range for this position is $105 000 – $157 400. For candidates whose primary place of work will be in Cleveland, OH, the expected salary range for this specific position is $95 400 – $143 000.
This range represents the annual salary or hourly wage that Breezeline expects to pay for this position at the time of this posting. Individual pay is determined by various factors, including but not limited to job-related skills, relevant experience, education, and specific work location.
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Location :Rochester, NHCompany :Breezeline
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]
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