Manager, Solutions Engineering

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Let's be honest - most business software just isn't fun to use. It's clunky. It's complicated. And somehow, it costs a fortune. But what if it didn't have to be that way? 

At Freshworks, we believe business software should be as easy and delightful as the apps you love in your personal life. That's why we build powerful, intuitive, and refreshingly simple software that helps companies wow their customers and empower their teams - without the headaches. 

We're growing fast and we're on the lookout for a passionate, people-first leader to join our Solution Engineering team in North America. 

What's the role? 

As the Manager of Solution Engineering, you'll lead a high-performing, field-based team of Solution Engineers who help our customers solve real-world problems with creativity and technical savvy. You'll coach, inspire, and empower your team to deliver value with every conversation, demo, and solution they build. 

You won't just manage from a dashboard - you'll roll up your sleeves, work side-by-side with your team, and build scalable strategies that shape the future of our go-to-market approach. This is your chance to influence product direction, collaborate with top-tier Sales and Product leaders, and help scale a team that's as ambitious as you are. 

What you'll be doing: 

• Lead and mentor a team of Solution Engineers, fostering a culture of growth, trust, and excellence. 
• Hire, onboard, and develop top talent to scale with our growing business. 
• Build go-to-market strategies, new business and expansion playbooks, and drive cross-functional collaboration. 
• Partner closely with Sales to analyze pipeline health, win rates, and customer feedback - then take action. 
• Champion customer needs internally, working with Product Managers to influence the roadmap and elevate the voice of the customer.
• Act as a strategic advisor to senior stakeholders, including C-level leaders at customer organizations.             
  
  Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our Boston, MA office.

Qualifications

• 3+ years leading pre-sales or Solution Engineering teams - ideally in ITSM, ITOM, ITAM, or a closely related space
• 7-10 years overall industry experience in enterprise SaaS or related domains
• A natural leader who motivates by example 
• Deep experience engaging with senior IT leaders and CIOs, navigating complex enterprise sales cycles
• A strong grasp of storytelling in technical demos and solution selling that focuses on value, not just features
• A tech-savvy collaborator who thrives in high-growth, fast-paced environments
• Experience building and scaling repeatable pre-sales processes and frameworks

Why Freshworks?

• 🚀 Rapidly growing global company with huge market opportunity.

• ❤️ People-first culture that celebrates learning, ownership, and transparency.

• 💡 Products that customers (and employees!) genuinely love using.

• 💰 Competitive compensation and benefits.

If you’re ready to help shape the future of how businesses work — and have fun doing it — we’d love to meet you. Let’s chat.

Additional Information

The annual base salary range for this position is $146,900 to $211,140 USD + variable target

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.