As Manager of the Social Experience team, you’ll lead the group closest to our members who show up in the many nooks and crannies of the internet. You’ll guide a data-obsessed team of Community Managers, Program Managers, and Social Listening Analysts who build trust and meaningful relationships across social and review platforms.
Whether it’s launching community programs on Discord, improving response strategy on Facebook, uncovering brand insights from Reddit, or expanding support to emerging platforms, your team will shape the end-to-end member experience across all social channels. You’ll play an influential role in crisis response, protecting Chime’s reputation, and forging cross-functional partnerships that influence solutions to our members’ most pressing needs. You’ll work in a highly cross-functional role partnering with virtually every team across Chime, but most closely with Marketing, Product, Comms, and Operations.
We are looking for a leader who is comfortable mentoring, growing, and influencing people at varying levels in their career. At your core, you’re a systems thinker who can design enduring strategies, knowing how to delegate and motivate a widely-scoped team.
This role sits in our Operations & Member Experience organization. The base salary offered for this role and level of experience will begin at $146,610 and up to $207,700. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to- Lead and grow a team of widely-skilled individual contributors at varying levels in their career—you can coach early-career team members while also shaping long-term strategies with senior individual contributors.
- Influence Chime’s Community Management strategy, overseeing a team of Community Managers who manage Chime’s community of members on Reddit, Discord, and Facebook Groups.
- Be accountable for Chime’s holistic social media and online reviews response strategy—help shape staffing, process, and technology strategies to meet members across all major platforms
- Be responsible for providing consistent and meaningful social listening reporting—you’ll support crisis alerts and regular reporting to cross-functional teams on-demand.
- Manage cross-functional relationships with Marketing, Product, Comms, and Operations—you’ll influence marketing campaigns, product and experience roadmaps, and communication strategies.
- Be responsible for shaping and driving adherence to metrics and key initiatives of the Social Experience team.
- 5+ years of experience in Operations, Community Management, and/or Social Media Care
- Deep familiarity with social media management platforms, including publishing, case management, and social listening—you have managed and configured platforms like Sprout Social, Sprinklr, Brandwatch, TalkWalker, and/or Emplifi.
- A deep knowledge of every social media platform and what makes them unique— Chime’s members show up on over a dozen social media and online review platforms.
- Strong analytical acumen—you’re comfortable in tools like Looker or Tableau, and can piece together a compelling story from the data.
- Obsession for online culture and community—you know the impact of being active in an online community, and are closely connected with internet culture as a whole.
- Ability to navigate ambiguity—you can synthesize broad feedback and trends into comprehensive problem statements, outlining recommendations and actionable next steps to solve these problem statements.
- Empathy—you genuinely care about the outcomes of bad (and good!) experiences that Chime members and our community may face.
#LI-Remote #LI-EI1
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees- 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.**
- 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute**
- 💰 Competitive salary based on experience**
- ✨ 401k match** plus great medical, dental, vision, life, and disability benefits
- 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off**
- 🫂 1% of your time off to support local community organizations of your choice
- 👟 Annual wellness stipend to use towards eligible wellness related expenses
- 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!**
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress**
**Perks also available to Chime Interns.
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [email protected].
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
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