Manager, Site Reliability Engineering

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
We're seeking a Site Reliability Engineering (SRE) Manager to lead and oversee our founding SRE Engineering team. Applied Systems is dedicated to delivering cutting-edge solutions that empower insurance agencies and carriers to optimize operations, enhance customer experiences, and drive business growth. As an SRE Manager, you will play a pivotal role in ensuring the reliability, scalability, and efficiency of our infrastructure while fostering a culture of operational excellence and innovation within the team.
What You'll Do
Team Leadership & Strategy:

• Lead and manage a team of Site Reliability Engineers, providing mentorship, guidance, and fostering professional growth.
• Define and implement SRE best practices, ensuring alignment with organizational goals and industry standards.
• Collaborate with cross-functional teams, including development, product, and platform teams, to drive consensus on technical initiatives and design decisions.
• Develop and execute strategies to improve system reliability, scalability, and performance across hybrid environments.
• Advocate for a culture of automation, observability, and continuous improvement within the organization.

Infrastructure Management:

• Oversee the design, implementation, and maintenance of hybrid infrastructure environments, including on-premises systems and public cloud platforms (GCP, AWS, Azure).
• Ensure optimal performance and reliability of on-prem infrastructure components such as VMWare for virtualized environments, F5 LTM for load balancing, and Google Load Balancer for cloud-based traffic management.

System Reliability & Scalability:

• Lead efforts to design and implement scalable, fault-tolerant systems with high availability and performance optimization.
• Define and enforce Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) to ensure system reliability.

Automation & Configuration Management:

• Drive automation initiatives using tools like Ansible, Ansible Tower (AWX), Terraform, Terraform CDK with TypeScript, Packer, and Python.
• Oversee the development and maintenance of Infrastructure as Code (IaC) to streamline provisioning and management of on-prem and cloud environments.

Monitoring & Observability:

• Implement and manage monitoring solutions using Datadog to ensure system performance, tracing instrumentation, and adherence to SLIs/SLOs/SLAs.
• Promote observability practices to proactively identify and resolve issues before they impact customers.

Disaster Recovery & Security:

• Define and implement disaster recovery strategies and high-availability solutions across hybrid environments.
• Collaborate with security teams to ensure compliance with security standards and best practices, including the use of tools like HashiCorp Vault and Cloud Armor.

CI/CD Pipelines & Application Deployment:

• Oversee the development and optimization of CI/CD pipelines using tools and workflows like GitLab and GitHub Actions to ensure efficient and reliable deployments.
• Manage Kubernetes environments, including Helm charts and ArgoCD for application orchestration and deployment.

Database Management:

• Ensure the reliability, scalability, and performance of databases, including SQL Server and PostgreSQL.

Documentation & Vendor Collaboration:

• Ensure accurate documentation of workflows, procedures, and infrastructure standards to support internal teams and customers.
• Collaborate with third-party vendors to evaluate and integrate their products and services into the infrastructure ecosystem.

On-Call Support:

• Lead the on-call rotation strategy, ensuring timely resolution of production issues and complex engineering challenges.

We're Excited to Learn More About You
We're looking for someone who:
Experience:

• 8+ years of experience in DevOps, SRE, or Infrastructure Engineering roles, with at least 2+ years in a leadership or managerial capacity.
• Proven experience managing hybrid infrastructure environments, including on-premises systems and public cloud platforms (GCP, AWS, Azure).
• Hands-on experience with tools like Ansible, Terraform, and Kubernetes for automation and orchestration.
• Strong foundation in on-premises infrastructure, including VMWare, F5 LTM load balancers, and networking.
• Experience with distributed systems, microservices architecture, and service discovery tools like HashiCorp Consul.

Technical Skills:

• Proficiency in scripting and programming languages such as Python, Go, Bash, and PowerShell.
• Expertise in Windows and Linux system administration.
• Advanced knowledge of IaC tools like Terraform, Terraform CDK with TypeScript, Packer, and HCL.
• Familiarity with CI/CD pipelines and version control systems (GitLab, GitHub etc.).
• Experience with monitoring tools (Datadog) and security solutions (HashiCorp Vault, Cloud Armor).
• Strong knowledge of SQL Server and PostgreSQL for database management.
• Kubernetes expertise, including Helm charts
• We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!

Location
Candidate will need to reside in North America, working arrangement will be remote.
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Our targeted starting base salary in the United States for this position ranges from $115,000 - $175,000. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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