Manager, Sales Support

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. 

  

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. 

Job Description

Location: Framingham, MA
Reports To: Sr. Director, Luxury Operations

About the Role

The Manager, Sales Support is responsible for leading the Sales Support function and ensuring that the organization has the tools, processes, and resources needed to achieve its’ ambitious growth target. This role oversees the execution of administrative, analytical, and operational support to drive sales efficiency, enhance customer satisfaction, and enable the sales team to focus on selling.

Key Responsibilities:

• Team Leadership: Manage and develop a team of Sales Support Specialists/Coordinators to provide exceptional service to internal and external stakeholders.
• Sales Operations: Oversee order management, pricing administration, contract processing, and customer account maintenance.
• Process Improvement: Identify and implement process enhancements to streamline workflows, reduce inefficiencies, and improve accuracy in sales support functions.
• Sales Enablement: Partner with Sales, Marketing, Finance, and Operations to ensure all stakeholders have the necessary tools, collateral, and data insights to drive performance.
• Performance Analysis: Monitor KPIs, prepare reports, and provide insights on order velocity, fulfillment, and cycle times.
• Systems Management: Oversee data integrity and reporting within related sales systems; collaborate with IT and Sales to optimize tools.
• Customer Experience: Ensure timely and accurate handling of customer requests, quotations, and order follow-ups to support long-term relationships and satisfaction.
• Training & Onboarding: Develop and implement training programs for new hires and ongoing education for sales staff on systems, processes, and tools.
• Collaboration: Serve as a liaison between other departments to align objectives and resolve issues quickly.

Qualifications:

• Bachelor’s degree in Business, Sales, or related field preferred.
• 7+ years of experience in sales support, sales operations, or customer service within a B2B environment, with at least 3 years in a leadership role.
• Proven track record of managing and developing teams.
• Strong understanding of CRM platforms (Zendesk, Hubspot, etc.), data analysis (Excel, Power BI, etc.) and ERP tools.
• Exceptional analytical and problem-solving skills with attention to detail.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Preferred Skills:

• Experience in audio and/or manufacturing environments.
• Continuous improvement mindset (Lean, Six Sigma, PMP or similar certifications a plus).

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Framingham, Massachusetts is: $82,500-$113,400.The hiring range for other Bose work locations may vary. In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company—driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we’re creating what’s next—pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let’s Make Waves.

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Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC’s “Know Your Rights: Workplace discrimination is illegal” Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. Please include "Application Accommodation Request" in the subject of the email.

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.