Manager, Risk Communications Consultant

Manager, Risk Communications Consultant
Job Description
JOB RESPONSIBILITIES

• Build a deep understanding of internal clients' business and objectives, stakeholders, differentiators, potential risks and opportunities
• Partner closely with clients and cross-functional partners to develop and implement a range of communications strategies and creative solutions
• Build and maintain trusted relationships with cross-functional teams, clients, and leaders
• Exhibit comfort navigating ambiguity and change; support change management efforts Be a subject matter expert and consultant, providing sound communications guidance and recommendations to clients
• Write and edit communications from a range of internal sources
• Ensure that communications tell an articulate, consistent story, providing the right context and level of detail
• Drive and/or collaborate with appropriate partners on marketing, communication activities, and events
• Apply data-driven, analytical thinking to create effective communication strategies
• Leverage internal channels to support communications and tactics
• Exhibit excellent judgment; understand, identify and effectively navigate potential risks and sensitivities

• Be a self-starter who enjoys working in a fast-paced, highly collaborative environment
• Be an outstanding communicator and presenter, both written and verbal

Measure impact and support process improvement

• Ensure all work is executed through a lens of strategic impact and measurement
• Identify new opportunities to institute best practices and governance
• Develop and maintain deep fluency and expertise in relevant external trends impacting the business and its peers

To be successful in the role, you must have:

• Ability to be a self-starter and problem solver who enjoys working in a fast-paced, highly collaborative environment
• Excellent written and verbal communication skills
• Experience with a variety of communication channels (gmail, Zoom, Slack, etc.)
• Proven ability to manage multiple tasks and work effectively with multiple constituents, including peers, executive and management, and partners
• Exemplary organizational skills, analytical talent and attention to detail
• Ability to self-motivate, think creatively to integrate problem-solving and structured thinking
• Draws from experience to apply sound judgment decisions and recommendations
• Ability to pose insightful questions, listen to others and learn
• Openness to regular and candid feedback

Basic Qualifications

• Bachelor's degree or military experience
• At least 5 years of experience in communications, marketing, or public relations
• At least 2 years of internal communications experience

Preferred Qualifications

• Previous communications experience focusing on diversity, inclusion and belonging

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $126,700 - $144,600 for Communications Manager
Richmond, VA: $115,200 - $131,500 for Communications Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).