Manager, Rater Services - West Coast

That’s why we’re seeking a Manager, Central Rating, accountable for supporting a complex portfolio of programs and leading junior-level staff members that are responsible for multiple tasks and functional areas ensuring the timely delivery of the Cogstate Rater Training Program. 

The Manager, Rater Services is responsible for study reporting, maintaining successful relationships with the study sites/raters/CRAs/sponsors, and delivering quality management and oversight for all assigned clinical trial programs.

The Manager, Rater Services will lead a team of 1-4 Coordinators and Associates and will be held accountable for the successful performance of the staff they lead. Leadership tasks include mentoring, training, performance management, tasks designated by the People and Culture Team, Team morale management, and leading with intention and a standard of excellence.

Candidates for this role must be based on the West Coast of the United States.  Mandarin fluency preferred but not a requirement.

Key Responsibilities

• Management and delivery of phase I-IV clinical trials (understanding and tracking against the project SOW) including budgetary oversight.
• Collaborate with various internal and external stakeholders in the development of rater training curriculums and materials for a portfolio of clinical trials. Responsibilities may include:
  • Creation of rater selection tools and tracking qualifications
  • Oversight of the development of rater training materials including: PowerPoint slides for training raters on scales, quiz development, and practice materials
  • Working with third party vendors and developing online platforms (i.e. Learning Management Systems) that support Rater Training services
• Successfully working with Project Managers to meet study deliverables, understanding what information needs to be communicated to them and when to follow-up
• Directing work of Rater Training Associates and/or Rater Training Coordinators, including delegating tasks and responsible for quality control; providing feedback to supervisors/managers on performance
• Maintain proper controls to ensure timely delivery of project tasks and materials and regulatory reports status to the Director and Associate Director of Rater Training and/or Project Manager
• Effectively manages, tracks, and communicates key project deliverables in a proactive manner to key stakeholders; impeccable record keeping of all tasks
• Collaborates and supports the Directors in bid defenses and proposal development (including budget development)
• Leads or contributes to commercialization efforts and departmental process improvement initiatives
• Lead small Team of Rater Services direct reports (Coordinator and Associate level)
• Demonstrate high performance in mentoring other project management team members and clinical staff.
• May actively line manage and mentor other Rater Services Team members. Facilitates team building and communication.

Requirements

• BS/BA degree in psychology or related scientific field and/or relevant profession experience
• Clinical Trial Management experience of 4+ years with BS/BA OR 2+ years with graduate degree
• Direct supervisory experience 2+ years
• Understanding of neuropsychological tests and patient or caregiver reported outcomes
• Strong organizational, communication, and interpersonal skills preferred
• Ability to work in a fast-paced environment and manage competing priorities
• Microsoft Office proficiency and general awareness of information technology concepts and terminology
• Understanding of clinical trials, regulatory, and legal processes.
• Understanding of the clinical development lifecycle and ability to read/review clinical protocols.
• Mandarin fluency preferred but not required.

Skills, Knowledge and Specialist Expertise

• People skills: within the team, and with customers and third-party providers, strong desire to learn, to seek feedback on performance and to learn quickly.
• Communication skills: both written and oral, conflict resolution
• Work skills: eye for detail, methodical, problem solving, compulsion to check and double-check work product, ability to work fast, impeccable record keeping and compliance to procedures, high level of computer literacy (Excel/Office savvy).

What’s In It For You

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom!
• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
• 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program.
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.