Manager of Program Integrations (Remote)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Manager of Program Integrations to join our National Expansion team.

Department & Position Overview:

The Manager supports National Expansion by managing execution, people, and delivery quality across research, program integration, and launch activities, ensuring states are prepared to operate effectively at launch. which is committed to launching states with full systems and ensure ability to take patients and caregivers to start them on care on day one. Providing a consistent best practice approach for each new launch.

In this role, the Manager will lead, coach and mentor a high performing team of licensing, program Managers and analysts to ensure successful state research and launches. Fostering a collaborative environment that emphasizes ownership, accountability and continuous improvement. The Manager partners with the Director of National Expansion to coordinate handoff readiness and ensure required inputs, documentation, and timelines are met for new state launches. 

In this role, the manager will act as a key liaison between cross-functional teams, including compliance, finance, accounting, product, and work force operations to streamline and improve processes and communication to drive successful launches.

Every Day You Will:

• Manage team capacity, resources, and workload distribution to support multiple concurrent launches while maintaining high performance and morale. 
• Ensure all program launches meet state and federal regulations, with a focus on maintaining the highest quality standards in service delivery
• Support market research and regulatory analysis by ensuring high-quality inputs, documentation, and summaries are prepared for leadership review.
• Oversee and ensure execution of research, licensing, and operational readiness activities required for new state launches.
• Support translation of company and product strategies into clear execution guidance for Program Managers and Analysts. Continuously improve operational efficiency by collecting and analyzing data to gain quantitative and qualitative insights - State KPIs post launch and National Expansion KPIs (to be developed)
• Proactively engage stakeholders across different teams to identify and implement operational improvements, enhancements, and system customizations that meet business requirements  
• Implement appropriate change management practices in partnership with stakeholders and delivery work teams to accurately and timely reflect launch changes within the designed framework
• Draft new and improve existing national expansion policies and processes
• Review and understand key KPIs and financial indicators to support execution discussions and escalation to leadership as needed
• Foster a team culture of growth, iterative improvement, and innovation – following FC’s core values
• Ensuring the consistency of reports, accountability, metrics and a quality control system of both the patients and caregivers.
• Collaborate with legal on necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with relevant state laws and regulations to ensure compliance is met and established for each new state operations.
• Create and enforce policies and procedures that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve. Ensure Launch Operations develops SOPS based on approved policies and procedures
• Identify opportunities to improve processes and execution practices while maintaining consistency across state launches. 

Ideal Candidate Will Possess:

• Bachelor's Degree
• 5+ years of experience in program management
• Experience managing project or program managers
• Proficiency in management functions, talent assessment, hiring, Monitoring performance, team building etc.
• Advanced proficiency in operational tactics. Somebody that can plan and forecast well. Adapt people process and software quickly to achieve outcomes.
• Proven track record to influence others around them to bring out the best in them.

This Manager role requires solid working knowledge of the following:   

• Manager experience: Possess solid experience to assess talent, hiring, performance management and other manager activities.  
• Knowledge Application: Possesses solid business acumen allowing for best decision making and judgment.   
• Critical Thinking Skills: Ability to plan strategically and execute the right tactics to completion. High level of self-awareness and a proven ability to objectively evaluate the success or failure of an operation. 
• Initiative: Ability to take initiative on items that require attention or process enhancements.  
• Leadership: Solid to advanced level communication skills to effectively motivate, influence team and stakeholders  
• Change Leader: Ability to lead individuals with changes in direction or process for the best outcome and adoption of change.   

Results Driven:   

• The ability to meet organizational goals and customer expectations, including stewardship of resources. 
• Ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks; being driven to meet or exceed specific goals and objectives as quickly as possible: focusing on results, not the process, and leveraging resources available and solving problems creatively to get the job done.  

Operational Proficiency:  

• Ability to identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality.  This means strong data analytics skills and interpreting data and basing decisions on those data sets leading to solution-oriented outcomes.   

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.

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