Lead EMEA Delivery and Engagement Managers, own regional P&L, and ensure fast, profitable, product-aligned SaaS implementations through commercial leadership and operational rigour.
Our Professional Services team is the engine of customer value. We are looking for a Manager of Professional Services Delivery to lead our EMEA Delivery and Engagement Managers. This is not a traditional PMO role; it is a high-impact leadership position that requires a blend of commercial acumen, operational rigour, and a "Product-First" mentality. You will be responsible for the regional P&L of your delivery pod, ensuring that implementations are fast, profitable, and strategically aligned with our customers' business goals.
What You Bring
- SaaS DNA: 7+ years in Professional Services or Consulting specifically within a B2B SaaS environment.
- Leadership Maturity: 2+ years of direct people management experience in a fast-paced, high-growth setting.
- Methodology Mastery: Deep knowledge of modern delivery frameworks (Agile, Waterfall, or hybrid) and PSA tools.
- EMEA Savvy: Experience navigating the cultural and regulatory complexities of the EMEA market.
- Technical Literacy: Ability to hold your own in a room with CTOs and Architects regarding APIs, integrations, and data migrations.
- Sales/consulting background is a big advantage.
Top Skills
Agile
APIs
B2B Saas
Data Migrations
Integrations
Psa Tools
Waterfall
Similar Jobs at monday.com
Artificial Intelligence • Productivity • Sales • Software
The Revenue Operations Manager will support global sales teams by improving reporting, processes, and collaboration, enhancing operations and efficiency.
Top Skills:
Salesforce CRM
Artificial Intelligence • Productivity • Sales • Software
The AI Partnerships Manager will develop strategic partnerships with key AI technology providers, leading the full lifecycle from mapping to product integration and execution.
Top Skills:
AIAi InfrastructureLlms
Productivity • Sales • Software
The Account Executive will focus on selling Software Development solutions, supporting the growth of the Dev product, and engaging with technical clients.
Top Skills:
B2B SaasSoftware Development
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
