At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo's Legal Privacy team is responsible for Klaviyo's privacy strategy and for keeping the company's products, operations, and go-to-market practices aligned with privacy laws and regulations worldwide. The Senior Manager, Legal Compliance - Privacy will serve as a senior subject matter expert on privacy compliance across the company, partnering with Product, Engineering, Marketing, Security, and Customer Experience teams to operationalize privacy requirements in a fast-moving B2C CRM platform environment. Reporting directly to the Sr. Director, Legal Privacy, this role combines strategic privacy program ownership with hands-on compliance execution, covering the full lifecycle of Klaviyo's customer data handling across company products and services. The Senior Manager will help drive Klaviyo's privacy-by-design culture, support compliance with U.S. and international privacy frameworks, and contribute to the company's approach to AI governance as Klaviyo's AI-powered capabilities continue to grow.
How you'll make a difference:Privacy Program Management- Own and execute a 6–12 month privacy compliance work plan aligned with broader Legal and company KPIs, identifying opportunities to drive measurable impact.
- Lead compliance readiness efforts for new and evolving U.S. state privacy laws (CCPA/CPRA), FTC requirements, and international privacy regulations (GDPR, UK Data Protection Act, PECR, PIPEDA, and emerging frameworks).
- Monitor legislative and regulatory developments across jurisdictions, assess applicability to Klaviyo's products and operationsDevelop, maintain, and improve privacy policies, procedures, records of processing activities (RoPAs), and internal documentation to demonstrate compliance with applicable laws.
- Working closely with Product Counsel, serve as the primary privacy compliance advisor to Product, Engineering, and Data teams, embedding privacy-by-design principles into Klaviyo's product development lifecycle, including new features, AI/ML capabilities, data integrations, and platform changes.
- Conduct and oversee privacy impact assessments (PIAs) and data protection impact assessments (DPIAs) for high-risk processing activities, new product launches, and third-party integrations.
- Communicate with key stakeholders cross-functionally to deliver a unified, global privacy compliance experience for the business.
- Partner with Security, IT, and Data Governance teams on controls frameworks, data mapping, data retention schedules, and incident response protocols.
- Support the negotiation and review of data processing agreements (DPAs) and privacy-related contractual terms with vendors, partners, and enterprise customers.
- Build and leverage strong relationships with leaders and partners across the company to secure buy-in, manage issues, and drive results on privacy initiatives.
- Oversee processes for data subject rights requests (access, deletion, correction, opt-out) to ensure timely and compliant responses at scale.
- Support privacy incident and data breach response, including investigation, documentation, root-cause analysis, remediation, and regulatory reporting as needed.
- Contribute to Klaviyo's approach to responsible AI governance, advising on privacy and data protection considerations for AI-powered features.
- Monitor emerging AI-related privacy regulations and guidance (EU AI Act, FTC AI enforcement trends, state AI legislation) and assess their applicability to Klaviyo's products and services.
- Design and deliver privacy training and awareness programs tailored to different business functions (Engineering, Marketing, Customer Support and Success, Sales).
- Maintain accountability for key privacy compliance metrics (DSR response times, assessment completion rates, training completion, incident resolution timelines) and report on program performance to senior leadership.
- Proactively engage with external networks (IAPP, industry peer groups, privacy forums) to stay current on best practices, developing trends, and solutions to emerging issues.
- Set the standard for resolving urgent compliance issues effectively, continuously implementing systematic improvements to reduce recurring issues over time.
- Perform other related duties as assigned.
- You have deep expertise in global data privacy and protection law, including GDPR, CCPA/CPRA, PECR, CAN-SPAM, and emerging U.S. state privacy statutes, with the ability to apply them pragmatically to a technology platform business.
- You are a seasoned professional with a full understanding of privacy compliance as a specialization and can identify organizational risks proactively.
- You are comfortable operating at both strategic and operational levels, moving from program roadmap planning to hands-on policy drafting, assessment execution, and stakeholder advising in the same day.
- You communicate clearly and effectively across functions, teaching others how to think about privacy and building a collaborative privacy culture.
- You challenge to ensure excellence, can disagree and commit, and are able to deliver tough messages to senior internal and external partners when needed.
- You have strong project management skills, with a track record of building and executing multi-month work plans across cross-functional teams.
- You are familiar with privacy management tools and technologies (e.g., OneTrust, Transcend, or similar), GRC platforms, and workflow/ticketing systems.
- You bring a technology-forward mindset, including comfort with AI/ML concepts and an interest in leveraging automation to improve compliance program efficiency.
- You function well in a high-paced environment and can prioritize tasks and delegate appropriately.
- Proficient with Microsoft Office Suite, Google Workspace, Slack, or related productivity software.
- Bachelor's degree required; J.D., CIPP/US, CIPP/E, CIPM, or CIPT certification strongly preferred.
- 7+ years of experience in privacy, data protection, compliance, or a related legal function, with at least 2 years focused on privacy compliance in a technology or SaaS company.
- Experience with privacy compliance in a B2C or direct-to-consumer context, including marketing and communications channels (email, SMS, push), is highly preferred.
- Experience with privacy-by-design reviews, DPIAs, and data subject rights processes at scale preferred.
- Prior experience at a publicly traded company is a plus.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Top Skills
Klaviyo Boston, Massachusetts, USA Office
We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have hubs in Denver, London and Sydney.
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