Manager, Partner Relations

Manager, Partner Relations

Remote- North

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary:

Manage, coach, lead, and develop Partner Relations department in managing and building relationships, providing services, resolving complex issues, and providing solutions to Sales Partners with the goal of growing revenue and production. 

What you'll do:

• Seek to drive profitability and Merchant acquisition through building and managing Sales Partner relationships.
• Hire, manage, train, develop, coach, and inspire team.
• Develop new and innovative independent sales compensation and incentive programs to align with the desired business outcomes.
• Create and execute key priorities to accelerate growth and efficiency.
• Create roadmap for employee goals, service level requirements, engagement, development, and performance expectations.
• Create department dashboards.
• Develop and train staff on processes, tools, and products.
• Serves as escalation for Partner Relations issues.
• Keep abreast of, and communicate specific changes to Sales Partner procedures and products.
• Collaborate with cross-functional departments to resolve Sales Partner issues.
• Investigate and determine root cause of issues and suggest solutions for improvement.
• Communicate trending Sales Partner issues to leadership.

What we need from you:

• High school diploma
• Experience leading and managing teams
• Strong working knowledge of Merchant Services / payments industry

Additional Information:

Direct Reports: up to 20+

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Education Assistance

• Paid Maternity & Paternity Leave

• Mental Health Support & Well-Being Program

• Company-funded Lifestyle Spending Account

Salary Range: $75,000 - $110,000 

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com