Manager, Order Management

Description
Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking a Manager, Order Management to join our team for this hybrid opportunity working out of our Waltham, MA office.
Job Summary
The Manager, Order Management is responsible for leading and developing a team that supports the end-to-end order processing function for new sales, renewals, and upsells. This role ensures accurate and timely processing of sales orders and customer renewals while driving operational excellence through people leadership, process improvement, and cross-functional collaboration. The ideal candidate will have a proven track record of managing teams, identifying inefficiencies, leveraging automation and implementing scalable solutions to enhance performance, productivity and customer experience.
Duties and Responsibilities

• Lead, manage and coach a team of individual contributors, fostering a culture of engagement, ownership and high performance.
• Drive daily task management, resource planning, and productivity oversight to ensure accuracy and timely order processing across all deal types.
• Conduct regular team check-ins, 1:1s, and performance reviews to ensure alignment, accountability, and professional development.
• Own the order-to-cash process, with a focus on compliance, policy alignment, and streamlined execution.
• Identify opportunities for operational improvement, standardization, and error reduction through root cause analysis and data insights.
• Design and implement process enhancements that reduce cycle time, increase order accuracy, and improve scalability.
• Proactively leverage automation tools and system capabilities (e.g., Salesforce, CPQ, ERP) to eliminate manual work, reduce friction, and boost team efficiency.
• Partner closely with Finance, Deal Operations and Renewals teams to streamline and optimize the renewal bookings process.
• Collaborate with Sales, Finance, Legal, Renewals and Deal Operations to resolve order issues, support complex deals, and maintain cross-functional alignment.
• Define, track, and report on operational KPIs such as processing time, backlog, exception rates, and performance.
• Own the documentation and continuous refinement of SOPs, training guides, and internal resources related to order management workflows.
• Promote a mindset of continuous improvement, agility, and operational excellence within the team and broader organization.
• Other duties as assigned and required.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• 5+ years of experience in order management or revenue operations, including 2+ years of team management experience.
• Demonstrated ability to lead and develop teams, manage workload distribution, and maintain team engagement.
• Effective process orientation with a proven track record of identifying inefficiencies, implementing improvements and driving automation.
• Hands-on experience with CRM/CPQ systems (e.g., Salesforce, Zuora, NetSuite).
• Deep knowledge of sales and renewal lifecycle processes.
• Solid analytical, organizational and problem-solving skills with a data driven mindset.
• Excellent interpersonal and communication skills, with the ability to influence across levels and functions
• Experience leading change initiatives in a high-growth or dynamic environment preferred.

This position offers a salary range of $144,100.00 to $155,100.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here . This salary range represents the high and low end of Imprivata's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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