Manager of NetSuite Professional Services

Manager of Professional Services

Reports To: Services General Manager

Job Summary:
We are seeking a Manager of Professional Services to lead and actively contribute to our NetSuite consulting team. In this role, you will drive end-to-end NetSuite implementations and optimization projects, ensuring successful project delivery while managing and mentoring a team of consultants.
You’ll take a hands-on approach, working directly with customers to understand their business needs, developing tailored solutions, and oversee project execution. As a leader, you will provide strategic direction, resource management, and process improvements to enhance the efficiency and effectiveness of our Professional Services team.
The ideal candidate brings a blend of leadership, consulting expertise, and technical knowledge of NetSuite, along with a passion for customer success and team development. If you thrive in a fast-paced environment and are eager to make an impact, we’d love to hear from you!
Key Responsibilities:
Project Management & Delivery
• Oversee initial project resourcing and the handoff of projects from sales to delivery.
• Ensure alignment between clients and resources throughout the project lifecycle.
• Manage all ongoing projects, ensuring high-quality outcomes, requisite documentation, adherence to budgets and scope, and on-time completion.
• Provide hands-on project management, solution architecture, design, and discovery assistance to the Professional Services team.
• Ensure project delivery methodology is consistently applied in all project work.
Sales & Client Engagement
• Assist the sales team with project scoping, sales work, and the creation of detailed estimates and SOWs for Professional Services projects.
• Maintain and strengthen client relationships with a focus on retention and sales growth.
• Manage and resolve customer escalations related to Professional Services work in alignment with guiding principles and client relationship approach.
Team Leadership & Development
• Manage, mentor, and develop the Professional Services team, fostering long-term retention and internal promotions.
• Act as the direct manager for Professional Services team members, holding weekly one-on-ones, setting and monitoring goals, conducting annual reviews, and handling HR-related escalations in coordination with HR team.
• Model and maintain high standards of communication, client management, customer service, and project execution.
• Recruit, hire, and onboard high-quality functional consultants as team growth dictates.
• Minimize the use of subcontractors while maximizing team utilization.
Cross-Departmental Collaboration & Strategic Leadership
• Facilitate cross-departmental collaboration, particularly between the Professional Services team and SquareWorks’ other delivery teams.
• Participate in company decision-making as a key member of the management team, working closely with the Services General Manager.
• Define, document, and execute the strategic goals of the Professional Services team.
Operational & Financial Management
• Manage the day-to-day administration of the Professional Services team, including:
o Approving consultant timesheets and customer invoices.
o Reviewing project budgets vs. actuals.
o Calculating consultant and team utilization.
o Report on project profitability.
We ask that you:
• Be interested in building and managing, in a hands-on and participatory way, a top-notch Professional Services team.
• Demonstrate a willingness to fully own and execute upon assigned work and strategic goals and objectives.
• Be comfortable with various business development initiatives to grow the Professional Services business.
• Show a willingness to participate in day-to-way consulting work in a hands-on way when necessary.
• Have extensive experience with NetSuite and ERP systems.
• Have an interest in and understanding of various project management methodologies.
• Have a strong passion for managing and mentoring people, specifically consultants.
• Be comfortable working remotely and managing a fully remote team.
• Be able to handle competing priorities effectively and with limited guidance.
• Be able to constructively manage stress and pressure.
• Work with honesty and integrity.
• Work well in a collaborative, interactive team environment
Qualifications:
• Minimum of 7 years in the ERP space, preferably NetSuite.
• Minimum of 5 years of management experience.
• Minimum of 3 years of experience managing consulting teams.
• Proven track record of hiring, mentoring, and retaining top quality functional consultants.
• Strong experience managing NetSuite ERP projects and implementations.
• Experience with business development and growing Professional Services revenue.
• Good knowledge of accounting principles and terminology.
• Excellent analytical and organizational skills.
• Outstanding written and verbal communication skills
• Excellent attention to detail.
• Focus on autonomous thinking and a proactive approach to customer relationships.
• Create high quality, clearly written documentation that explains work performed and solutions implemented.
• Maintain a commitment to highly responsive communication with our customers and team members.
• Interact with team members in such a way as to maintain a positive and collaborative atmosphere.
• Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of company.
Compensation & Benefits
• Competitive compensation
• Competitive healthcare benefits
• Unlimited vacation
• Internet allowance
• Home office expense reimbursement
• 401(k) employer contributions
• Birthdays off
• Charitable contribution program