Manager, NBA Rentals

About the teamThis is a great opportunity to join an innovative company at a time of amazing growth. We are a team of high-energy individuals committed to helping Zillow Group users make smarter decisions about buying, renting, owning and selling homes. Specifically, the multifamily Rental sales team works with owners and operators of rental properties throughout the US, helping to connect rental shoppers with the property they will next call home.

About the role

The Rentals business operates in a very collaborative environment, working together to provide the best client experience in the industry. At all levels, we work hard, roll up our sleeves, dig in, and get work done. We are looking for a sales manager who can help us grow the Rentals marketplace by leading a team of National Business Advisors (NBA) to help support our Channel Sales teams. This role is responsible for the overall performance of a dynamic NBA sales team working to support our SMB, Mid-Market, Major Market, and Enterprise partners when their dedicated representative is on an extended leave. A key focus in this role is coaching a team to high sales productivity while actively working to improve the processes for this ever-changing role that deeply impacts the relationships with our partners and prospects.

You Will Get To:

• Own, develop, and lead all aspects of the team which includes strategy, personnel development, process development and improvement, sales production, client relationships and reporting

• Focus on implementation of consistent and high-quality sales output; excited to get into the details, roll up sleeves, and push improvement through ongoing iteration

• Monitor and continuously improve metrics focused on revenue, sales velocity, and closing ratios

• Facilitate process standardization including, but not limited to, activity metrics, sales process, and operational cadence

• Improve retention and client loyalty through consistent, thoughtful, and data-driven coaching

• Excellent at leading teams through change in a hyper-growth environment. Grow and develop a sales culture with a focus on a growth mindset

• Obsessed with our sales team’s employee satisfaction, leads a team passionate about positivity and continual improvement, is not afraid to set big goals, and has the leadership skills to align focus to achieve them

• Ability to create and foster a dynamic and growth-oriented team environment virtually or in person

• Be an effective partner with other internal teams such as billing, operations, finance, product, marketing, and more

• Effectively communicates ZG Rental’s value proposition through presentations, industry events, executive meetings, and sales proposals to upscale the team, meetings, and opportunities

This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $128,200.00 - $204,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $121,800.00 - $194,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 2+ years of sales leadership experience, including implementation and ongoing management of goal setting, accountability metrics, and pipeline management

• Consistent track record in meeting and exceeding sales goals

• Ability to lead through ambiguity and in an ever-evolving, fast-paced environment

• Excel at coaching sales teams on handling a sophisticated sales process that may include multiple decision-makers and influencers

• Strong presentation skills, influencing multiple levels within an organization, including at the C-level with outstanding communication skills, both oral and written

• Strong working knowledge of CRM software – preferably Salesforce

• Available to travel 30-40% to meet with industry decision-makers in corporate marketing as well as at divisional and national levels

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.