Our Opportunity:
Chewy is looking for a Manager, Merchandising and Content Operations III to join our Retail Operations-Catalog Team. In this role, you will be responsible for leading our product detail page Content Team informing the direction of Chewy’s item imagery, copy, and enhanced content while ensuring quality and accuracy across the assortment. You will be responsible for developing and implementing lean process improvement cases and will also partner directly with analysts, business cross functional managers, product owners, and data engineers to anticipate data infrastructure needs and proactively build solutions fueled by data-driven insights.
The ideal candidate is a proven leader coupled with a strong business acumen, proven experience in operational excellence, and exemplary data analysis & visualization skills. They excel at developing and delivering product roadmaps with proven experience exceeding customer expectations. This individual is highly proficient in cross-functional program management and has proven experience delivering high quality results in an ambiguous environment. Strong written and verbal communication skills are required as this role will interface directly with cross-functional teams to gain buy in and deploy new process mechanisms.
What You'll Do:
- Lead a team of 3-6 responsible for the creation and application of content driving Chewy’s product detail pages and overall customer experience.
- Assess existing process flows and lead simplification efforts using automation and process re-engineering.
- Partner directly with Merchandising, Business Intelligence, Product Engineering, Supply Chain and Finance teams to evaluate new processes and integrate new tools and technology
- Provide thoughtful business insights through deep data analysis on process outputs.
- Proactively assess the data needs of merchandising and related functions and partner with data engineering teams to prioritize and QA development of new data tables, metrics, and products
- Own continuous improvement goals on key vendor facing processes
What You'll Need:
- Minimum of Bachelor’s degree in Information Management, Economics, Finance, Math, Statistics or a related degree with analytics and quantitative and technical emphasis; MBA or Masters in Analytics preferred
- Strong leadership skills with minimum of 2 years as a people manager
- Minimum 5 years of experience in process management, site merchandising, content management, or a related field preferably in an ecommerce or retail setting
- Proven experience leading operational excellence through data driven lean process improvements
- Demonstrable experience in building data visualizations and translating complex data into actionable insights
- Excellent stakeholder management and prioritization skills using systems, processes, and scalable frameworks
- Strong SQL toolkit with practical experience.
- Exemplary written and verbal communication skills using data to recommend and drive actions
- Thorough understanding of Financial KPIs and P&L statements
- Proven experience leading teams and delivering results in ambiguous and resource constrained environments
- Ability to travel up to 10% of the time
Bonus:
- MBA, Masters in Analytics, or equivalent advanced academic degree
- Project Management Certification
- Lean Six Sigma tool set
- Advanced Tableau skills
- Advanced technical skills using Python or Knime
- Data modeling experience in Merchandising, Finance, Retail/Ecommerce
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
