Manager, Meeting & Travel Services

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Meeting & Travel Services
Overview:
The Manager plays a key role in Mastercard's Events Management team, delivering exceptional client service and attendee experiences while driving cost efficiencies. This role supports and executes internal and external activities, including customer meetings, high-end dining arrangements, and unique social programs-primarily aligned with Mastercard sponsorship events.
The ideal candidate thrives in a collaborative environment, leads project planning, and makes critical decisions to ensure flawless execution. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.
Work Location: Minimum 3 days per week in Purchase, NY office, with travel for site visits and events, including weekend work during major programs.
Role & Responsibilities include but are not limited to:
Partner with senior leaders to define meeting objectives and develop comprehensive project plans.
Lead cross-functional collaboration with internal teams and global third-party partners.
Manage all event logistics, including site inspections, vendor coordination, and on-site execution.
Own event budgets, including forecasting, invoice processing, and reconciliation.
Oversee contracting and compliance for hotels, venues, transportation, and staffing.
Develop staffing plans and manage VIP attendee experience.
Coordinate menus, banquet orders, and entertainment in partnership with marketing and sponsorship teams.
Produce attendee communications, logistics grids, and post-event reports.
Serve as Mastercard's on-site brand ambassador for high-profile events.
International travel required for planning and execution.
All About You:
Executive Presence: Confidently interacts with senior leaders and C-suite executives while maintaining professionalism and discretion.
High Emotional Intelligence: Skilled at reading the room, adapting communication style, and building trust with diverse stakeholders.
Client-Centric Mindset: Passion for delivering exceptional experiences with a white-glove approach. Impeccable attention to detail.
Advanced Industry Expertise: Proven track record in meetings, events, or hospitality, including luxury hotels, fine dining, and VIP programs.
Decision-Making Under Pressure: Calm, solution-oriented approach in high-stakes environments.
Exceptional Communication Skills: Clear, persuasive, and empathetic in both written and verbal interactions.
Strategic Thinking: Ability to anticipate challenges, propose innovative solutions, and align event objectives with business goals.
Project Leadership: Experience managing complex, multi-stakeholder programs with tight timelines.
Technical Proficiency: Advanced knowledge of Cvent.
Financial Acumen: Strong budgeting, forecasting, and analytical skills.
Adaptability & Resilience: Thrives in fast-paced, dynamic environments and embraces change.
Mentorship & Team Development: Committed to guiding junior team members and fostering a collaborative culture.
Global Perspective: Comfortable working across regions and time zones; multilingual skills are a plus.
Passion for Travel: Willingness to travel internationally and work non-traditional hours during major events.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Purchase, New York: $125,000 - $207,000 USD