Lead the Managed Services Team by overseeing client solutions, ensuring quality service delivery, managing operations, and fostering team development and collaboration.
About Onit:
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Position Summary:
We are seeking an experienced and dynamic leader for our Managed Services Team. In this role, you will oversee a team of highly skilled professionals dedicated to delivering exceptional client solutions, implementation services, and project management. The ideal candidate will possess strong leadership and client management skills, a solid understanding of software solutions, and a proven ability to drive successful customer outcomes.
Key Responsibilities:
- Team Leadership: Lead, mentor, and inspire a high-performing team of managed services professionals, ensuring alignment with company goals and fostering a culture of excellence, collaboration, and accountability.
- Solution Delivery: Oversee the implementation, configuration, and customization of software solutions for clients. Ensure the delivery of high-quality, scalable, and efficient services that drive client success.
- Operations Management: Manage the financial and operational responsibilities for the Managed Services function, including reporting, billable hours, revenue, margins, and related metrics, in partnership with company finance and executive leadership teams.
- Process Optimization: Continuously improve service delivery processes, methodologies, and best practices to drive efficiency and optimize customer outcomes. Introduce and promote the use of best practices in project management and service delivery.
- Cross-Functional Collaboration: Collaborate closely with the Sales, Engineering, and Support teams to ensure the seamless handover of projects and the continuous alignment of client needs with product capabilities.
- Team Development: Provide coaching, mentoring, and professional development opportunities to team members, helping them grow their skills and progress in their careers.
- Performance Management: Conduct regular performance evaluations, set individual goals, and create development plans for team members.
- Innovation and Best Practices: Stay current with industry trends and emerging technologies. Introduce new methodologies and tools to improve service delivery and client engagement.
Required Skills:
- Minimum 5+ years of experience in a client-facing role within professional services, consulting, or customer success.
- At least 2+ years of experience in a leadership or managerial position.
- Proven track record in managing and delivering complex client projects, with a focus on software solutions and services.
- Strong experience in consulting, solution implementation, and client relationship management.
- Experience with software solution implementations, including system integration, customization, and deployment.
- Understanding of cloud technologies, SaaS, and enterprise software solutions.
- Proficiency in project management tools and methodologies (e.g., Agile, PMP, or Prince2).
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate, mentor, and manage cross-functional teams.
- Strong client-facing skills with the ability to build relationships and drive client success.
- Exceptional problem-solving and analytical skills with a solution-oriented approach.
- Bachelor’s or master’s degree in business, Computer Science, Engineering, or a related field, or equivalent practical experience.
At Onit, we’re committed to offering fair and competitive compensation. In addition to base pay, associates are eligible for an annual discretionary bonus. The final base salary you receive will reflect factors such as your skills, education, experience, and work location.
Benefits & Perks That Support You:
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
This position will remain open for applications for 7 calendar days from the posting date.
Top Skills
Agile
AI
Cloud Technologies
Pmp
Prince2
Project Management Tools
SaaS
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