Manager, Information Technology

The IT Manager is a strategic and operational leader responsible for overseeing a team of Onsite IT technicians and ensuring the delivery of high-quality technical support for Lennar’s Division and Field Offices. This role focuses on driving consistency, operational excellence, and continuous improvement while supporting business operations at scale.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

Operational Strategy & Continuous Improvement

• Own and evolve the onsite IT operating model, ensuring it scales effectively across Division and Field Offices.
• Identify systemic issues, inefficiencies, and recurring pain points; lead improvement initiatives that address root causes rather than symptoms.
• Drive standardization of processes, tools, and service delivery approaches to reduce variability and improve predictability.
• Balance service quality, cost, and speed by making informed tradeoff decisions within existing constraints. 

Performance Management & Insight

• Define, analyze, and act on KPIs and service metrics to guide decision‑making and operational improvements.
• Ensure SLAs are not only met but used as inputs to refine processes, capacity planning, and support models.
• Translate operational data into clear insights and recommendations for IT leadership and business stakeholders.

Team Leadership & Capability Building

• Lead and develop a team of Onsite IT technicians by setting clear expectations, priorities, and outcomes.
• Focus technician effort on high‑value work by eliminating rework, inefficiencies, and unnecessary manual processes.
• Provide coaching, mentorship, and development opportunities that build a resilient, adaptable, and accountable team.

Enterprise Alignment & Cross‑Functional Collaboration

• Partner closely with Infrastructure, Security, Engineering, and Service Desk teams to deliver integrated, end‑to‑end solutions.
• Serve as the onsite IT execution lead for enterprise initiatives, ensuring successful adoption and operational readiness at the field level.
• Act as an advocate for Division and Field Office needs, ensuring field realities inform enterprise planning and prioritization.

Governance, Documentation & Standards

• Promote governance and adherence to enterprise IT policies, SOPs, and frameworks such as ITIL and ISO 27001.
• Ensure operational documentation, knowledge articles, and onboarding materials are current, effective, and enable consistent execution.
• Champion a culture of accountability, transparency, and customer‑focused service across onsite IT. 

What Success Looks Like

• Fewer recurring incidents due to systemic fixes rather than repeated response
• Clear, trusted operational metrics used to guide leadership decisions
• A predictable, scalable onsite IT experience across all supported locations
• Technicians spending more time on planned, value‑add work and less time firefighting
• Strong alignment between enterprise IT strategy and field‑level execution

Requirements

Required

• 5+ years of relevant IT experience, including leadership or supervisory responsibility
• Demonstrated experience improving IT operations, service delivery, or support models
• Strong communication and stakeholder‑management skills

Preferred

• Bachelor’s degree or equivalent professional experience
• ITIL certification or strong working knowledge of IT service management principles 

Core Skills & Attributes

• Operational and systems thinking; ability to assess current state and design improved future state
• Comfort making prioritization and tradeoff decisions with limited resources
• Experience improving outcomes without adding headcount or budget
• Ability to influence across teams without direct authority
• Solid understanding of infrastructure fundamentals, security integration, and service delivery
• Strong written and verbal communication skills
• High degree of professional integrity, accountability, and customer focus
• Adaptable and effective in a fast‑paced, evolving environment