Manager, Heart Recovery Content Ops - Danvers, MA Johnson & Johnson MedTech

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Digital Marketing

Job Sub Function:

Digital Platform Operations

Job Category:

People Leader

All Job Posting Locations:

Danvers, Massachusetts, United States of America

Job Description:

Johnson & Johnson is hiring for a Manager, Heart Recovery Content Ops – Abiomed to join our team located in Danvers, Massachusetts.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

ABOUT US:

Abiomed, part of Johnson & Johnson MedTech, is a leading provider of medical devices that provide circulatory and respiratory support, with a mission of recovering hearts & saving lives. Abiomed's "Patients First!" culture drives our skilled workforce and strong relationships with clinicians. Our innovative product portfolio and robust pipeline provide us the incredible opportunity to bring lifesaving technology to more patients around the world than ever before. Founded in 1981, Abiomed has a proven track record for growth, integrity and innovation.

Patients First | Innovation | Winning Culture | Heart Recovery

Abiomed is an Equal Opportunity Employer committed to a diverse workforce. Abiomed will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, national origin, ancestry, age, sexual orientation, gender identity, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law. Abiomed maintains a drug-free workplace.

The Manager, Heart Recovery Content Operations is responsible for all global clinical training content, facilitating its creation and managing the content throughout its lifecycle. This is a people-leader position, and all Education Content Leads report to it.  Together, this team ensures that training materials are relevant and up-to-date, and that deployed content is compliant, aligns with the IFU as needed, and considers our global audience.  The Manager, Heart Recovery Content Operations will also streamline processes, identify gaps and areas for improvement, and implement operational tools to ensure efficiency in training content administration and project management.  The person is also the ECMS expert (Veeva Vault) and owns the optimization of that platform for global content management for the Clinical Training team. This role is also responsible for administration and optimization of learning management systems (LMS) and other tools.

This is a cross-functional position that requires on-demand support and collaboration across multiple departments, including Educational Resources, Clinical Training, Digital Communications, Document Control and more.

Responsibilities include:

• Oversee all Clinical Training Team content in Vault from inception to withdrawal (creation, readying for review, routing for approval, revision, deployment, withdrawal etc)

• Work directly with Education Content Leads to ensure content is ready for routing, ongoing updates are addressed, and content substantiation added

• Collaborate with subject matter experts as needed to address content needs

• Work collaboratively and cross functionally to determine best practices and strategies for global content creation and content lifecycle management

• Work collaboratively and cross functionally to determine best practices and strategies for global content deployment to proper locations (Showpad, HR.com, LMS etc.)

• Analyze current workflows and identify gaps or inefficiencies in content approval, deployment, revision and withdrawal

• Manage all incoming content requests to ensure high-level oversight of clinical content creation to minimize duplication and ensure consideration of global audiences

• Provide all content analytics as needed to support data-driven decisions around content creation and withdrawal as well as strategy on future content needs

• Recommend and implement tools and processes to enhance operational efficiency across teams and ensure smooth integration

• Develop and maintain project documentation within SharePoint and other learning collaboration platforms; track progress, milestones, and deadlines for multiple projects

• Manage day-to-day operations for the LMS and ensure support provided for systems like Cornerstone, Wrike, SharePoint, Vault, NovoEd etc for users

• Represent the Educational Resources team at relevant meetings with high-level cross-functional groups

• Serve as an example of the Training Team 5 Core Values: Grit, Curiosity, Humility, Bravery, and Gratitude

Job Qualifications:

• 7 years of relevant work experience; Bachelor’s degree preferred

• Project Management certification required

• Advanced knowledge of Microsoft Office Suite, SharePoint, Wrike, and Veeva Vault required

• Knowledge of Learning Management Systems (Cornerstone OnDemand, Docebo, NovoEd etc.)

• Proven experience in content management, training deployment, or related roles within a global medtech environment

• Strong understanding of content lifecycle management and approval workflows

• Experience with learning management systems (LMS), Vault, and collaboration tools (SharePoint, Wrike, Cornerstone, NoveEd etc.)

• Experience with instructional design and software (ex. Articulate, Camtasia, Vyond, etc.) a plus

• Excellent project management, organizational, and communication skills

• Ability to collaborate effectively across diverse global teams

• Data-driven mindset with the ability to analyze and interpret content analytics

• Self-starter with ability to take initiative and work independently and lead with minimal supervision in a deadline driven environment

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via  https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401k).This position is eligible to participate in the Company’s long-term incentive program. Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year. Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year. Holiday pay, including Floating Holidays – up to 13 days per calendar year. Work, Personal and Family Time - up to 40 hours per calendar year. For additional general information on Company benefits, please go to: -  https://www.careers.jnj.com/employee-benefits

Required Skills:

Content Creation, Global Program Management, Organizational Communications, Process Improvements, Team Management

Preferred Skills:

Content Evaluation, Content Management, Content Marketing, Cultural Communications, Customer Analytics, Developing Others, Digital Channels, Digital Marketing, Digital Marketing Platforms, Financial Competence, Inclusive Leadership, Leadership, Program Management, Report Writing, Technologically Savvy

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year