Manager, GTM Business Systems – GTM Operations

Harness is seeking a hands-on Manager of GTM Business Systems to lead, optimize, and scale our go-to-market (GTM) systems as we continue our rapid global growth. This role sits within our Revenue Operations & Strategy team, which blends high-level strategy, detailed analytics, and on-the-ground operations to shape Harness’ GTM execution.

As a player-coach, you’ll manage a small but high-impact team of business systems specialists while also diving into system configuration, integrations, and analytics yourself. You will partner closely with GTM leadership across Sales, Partner, SDR, Enablement, and Sales Engineering to ensure our tech stack is a growth accelerator — not a bottleneck.

You’ll be responsible for setting the vision for our GTM systems, owning roadmaps, driving adoption, ensuring data integrity, and identifying innovative solutions to improve efficiency, scalability, and revenue impact

Leadership & Strategy

• Lead the GTM Business Systems function, managing team priorities, coaching team members, and ensuring high-quality delivery.
• Partner with GTM leadership to define the business systems roadmap that supports company revenue goals and operational efficiency.
• Translate strategic initiatives into actionable system enhancements and operational processes.

Execution & Optimization

• Actively configure, optimize, and maintain Salesforce and related GTM applications (Outreach, Clari, People.ai, Impartner, Chorus, enrichment tooling).
• Design and oversee system integrations and automated workflows to reduce manual effort and ensure seamless data flow across platforms.
• Own data governance frameworks to maintain accuracy, compliance, and reporting reliability.
• Lead system-related projects and work with GTM leadership from requirements gathering to post-launch support on both ad-hoc tasks & long-term projects.

Analytics & Insights

• Develop and deliver actionable reporting and dashboards in Salesforce, Tableau, and other tools to enable informed decision-making.
• Monitor adoption and effectiveness of GTM tools, iterating to maximize ROI.
• Explore and leverage AI-native GTM technologies and help upgrade our tech stack

Change Management & Enablement

• Drive cross-functional alignment on system changes, ensuring smooth adoption through training, documentation, and stakeholder communication.
• Stay current on emerging technologies and best practices to maintain a cutting-edge GTM tech stack

• 5–10 years of experience in Business Systems, Revenue Operations, or Sales Operations, with at least 2 years in a people leadership role.
• Proven ability to balance strategic leadership with hands-on execution.
• Deep expertise in Salesforce CRM and a broad understanding of the GTM application ecosystem (Outreach, Clari, People.ai, Partner ecosystem, etc.).
• Strong understanding of system integrations, data workflows, and APIs.
• Excellent stakeholder management and communication skills; ability to influence at all levels.
• Proficiency with process automation tools (e.g., Zapier, Workato) and data visualization/reporting platforms (e.g., Tableau).
• SQL and data analysis experience or willingness to learn is preferred.
• Comfortable in a high-growth, fast-paced SaaS environment

• This role will be hybrid out of our San Francisco, CA; Boston, MA; or New York City, NY office

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly, quarterly, and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benefits

The anticipated base salary range for this position is $151,000 - $182,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.
A valid authorization to work in the U.S. is required

• Harness Grabs a $150m Line of Credit
• Welcome Split!
• SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay Area
• Forbes - 2024 America's Best Startup Employers
• SF Business Times - 2024 Fastest Growing Private Companies Awards
• Fast Co - 2024 100 Best Workplaces for Innovators

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.