The Manager, Global Channel Communications develops strategies to engage global channel partners, manages communications, collaborates cross-functionally, and optimizes partner communication channels.
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
The Manager, Global Channel Communications is responsible for developing and executing communication strategies that engage, inform, and enable global channel partners. This role works cross-functionally with channel marketing, regional teams, enablement, product, and corporate communications to ensure consistent, compelling messaging that supports partner growth and business objectives worldwide.
Key to this role’s success will be the ability to streamline and clarify the messages we are communicating while translating complex initiatives into clear, partner-ready communications across multiple regions and channels.
What You Will Do
- Develop and execute a global channel communications strategy aligned with business priorities and regional needs.
- Serve as the central point of coordination for partner-facing messaging across programs, launches, campaigns, and initiatives.
- Ensure message consistency, clarity, and alignment across all partner touchpoints.
- Create and manage partner-facing communications, including:
- Global announcements and updates
- Program and incentive communications
- Product and solution messaging
- Adapt messaging for different audiences, regions, and partner routes to market.
- Partner with regional teams to localize content while maintaining global standards.
- Collaborate closely with channel marketing, product marketing, sales, enablement, and corporate communications teams.
- Act as a trusted communications advisor to global and regional channel stakeholders.
- Gather input from multiple teams and synthesize it into clear, actionable communications.
- Own and optimize partner communication channels (e.g., partner portals, newsletters, email, social media).
- Measure engagement and effectiveness, using insights to continuously improve communications.
- Manage multiple concurrent communications workstreams with tight deadlines.
- Maintain editorial calendars and ensure timely delivery of communications.
- Drive process improvements to streamline content creation and approvals.
Global Channel Communications Strategy
Content & Messaging Development
Cross-Functional Collaboration
Channel & Platform Management
Project & Program Management
What You Will Bring
- 5+ years of experience in communications, channel marketing, or partner communications.
- Experience supporting global, regional, or partner-led organizations.
- Strong writing and editorial skills, with the ability to simplify complex information.
- Proven ability to manage stakeholders across functions and geographies.
- Excellent project management and organizational skills.
- Use of AI tools actively and fluently across day-to-day work, including developing content and messaging, building and maintaining frameworks, data analyzation, and effective communications.
- Experience in B2B, technology, or channel-driven business models.
- Familiarity with partner ecosystems (resellers, MSPs, alliances).
- Experience working with global regions (e.g., EMEA, APAC, Americas).
- Comfort working in fast-paced, matrixed environments.
Preferred
In the United States, the base salary for this role ranges from $95,000 to $158,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Sophos Burlington, Massachusetts, USA Office
3 Van de Graaff Drive, Burlington, MA, United States, 01803
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