Manager, Fraud Risk

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To protect our customers by proactively preventing and detecting fraud across all products and platforms as a first line capability collaborating with PPB and enterprise strategy by defining and executing the Fraud Risk management strategy. To ensure a consistent, seamless customer experience by mitigating fraud risk whilst reducing customer friction. Manage the balancing risk appetite for fraud losses and impact on a positive customer experience.

• Bachelor of Finance Degree, Forensic Accounting, Auditing, Risk, Management, Economics, or related.

• A Master’s Degree or relevant certifications (e.g., Certified Fraud Examiner (CFE), Certified Risk Manager) will be an added advantage.

Experience:

• Minimum 5-7 years of experience in fraud risk management, preferably within the banking or financial services industry with at least 3 years in a leadership position.

Key Responsibilities:

• Fraud Prevention and Detection Strategy: Define and execute client messaging and communication strategies for fraud awareness. Collaborate with internal stakeholders to ensure consistent fraud prevention across platforms and products. Monitor adherence to client authentication standards and fraud rules.
• Risk Monitoring and Recovery: Apply and oversee fraud risk parameters and recovery strategies for various products and platforms. Track operational and product risk regimes (e.g., chip configuration, offline card parameters). Ensure the risk appetite is maintained while balancing customer friction.
• Regulatory Compliance and Control Weaknesses: Ensure compliance with fraud-related regulatory requirements. Identify and escalate control weaknesses to Risk Control Committees. Maintain a central repository for control weaknesses and track remediation efforts.
• Learning and Development Oversight: Monitor implementation of fraud risk management learning plans. Measure and report on training effectiveness to ensure continuous improvement.
• Technology and Data Management: Contribute to technology requirements for fraud detection systems and tools (e.g., biometric authentication, fraud case management). Monitor external data sources (e.g., negative listings) critical to fraud risk management.

Behavioural Competencies:

• Articulating Information
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Taking Action
• Team Working