Manager, EZLynx Education

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a Manager, EZLynx Education to join our Activation Services team in remote or hybrid setting from our Chicago or Dallas offices (preferred). To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
The Manager, EZLynx Education will provide oversight and guidance in the delivery of training engagements to our clients in accordance with Applied Systems Core Values and defined Education Services Principles, and is integral in the attainment of revenue, expense, and resource utilization goals as well as overall positive customer experience .
What You'll Do

• Oversee the delivery of client education/training engagements and improve training offerings, including the development and refinement of education content.
• Drive development of initiatives, complete project deliverables and manage resources to ensure the right team members are on the right engagements.
• Work with high-profile accounts in a governance capacity, and handle client interactions to resolve identified issues with training or personnel.
• Monitor client deliverables, survey results, and staff performance to ensure customer satisfaction and identify opportunities for staff development.
• Foster inter-department cooperation and communication, particularly with Sales, Services teams, and Support, to enhance customer experience.
• Maintain a Skills Matrix for direct reports, communicate staff capabilities, and participate in business development efforts.
• Lead performance appraisal process, provide salary and bonus recommendations, and manage underperforming staff.
• Follow the prescribed New Hire Onboarding process for any new hires. Also assist in updating when necessary.
• Oversee and manage customer utilization of assigned team members to help them meet utilization requirements.
• Facilitate and lead training events and serve as a backup for staff on client engagements when necessary.

We're Excited to Learn More About You
Your experience may include:

• 3-5 years experience as an Education Team Manager with superior performance, or equivalent external experience.
• Proficiency in engaging actively in the formulation and dissemination of educational content and policies.
• Solid understanding of OpenAir (or other PSA system).
• Intermediate to Advanced MS Excel and MS Word skills.
• Bachelor's degree or equivalent work experience in training, education, or an insurance environment.
• Is willing to travel onsite to clients (less than 25% of the time).

You may have other skills or credentials, including:

• A background in the insurance industry.
• Hands-on experience using Applied Systems software (such as Applied Epic, EZLynx, etc.)

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-ca/about-us/jobs/
Our targeted starting base salary in the United States for this position ranges from $85,000 - $115,000 USD. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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