Manager, Enterprise Projects (Remote - Eastern Hours)

Job Summary

Enterprise Projects (EP) is a growing team within Arch’s Strategy and Innovation group that drives the future state design of strategically important underwriting and claims initiatives in line with Arch’s broader strategic imperatives. Our mission is to design modern user experiences to improve ease of doing business, productivity, and responsiveness to accelerate growth. To be successful, we need to help our underwriters and claim adjusters make better informed, faster decisions by designing experiences that incorporate innovative technologies, such as: AI-powered intelligent document processing, data enrichment via third-party sources, and analytics driven prioritization.  

As a key member of Arch’s Enterprise Projects team, the Manager, Enterprise Projects will play a crucial role in supporting successful delivery of Arch’s most strategically important projects. Working under EP leadership, this role will be responsible for the daily representation of Enterprise Projects on these cross-functional initiatives. This includes coordinating with business unit leaders, underwriters, claim adjusters, members of the Strategic Analytics (SA) team, as well as IT, Ops and project management teams.  

Job Responsibilities  

• Understand business process, document current underwriter experience, and identify opportunities to transform the user experience by leveraging analytics and automation  

• Collaborate (internally/externally) to actively engage in development of an analytics driven future state vision for prioritized work areas  

• Collaborate with Arch’s Operations and IT teams to help translate solution design into functional requirements that inform UI/UX development  

• Establish strong relationships with cross-functional team members to influence and drive alignment around future state vision  

• Act as a strategic advisor on Large and Medium sized initiatives – providing observations and recommendations related to analytics and automation solutions within technology platforms and operations  

• Manage stakeholder expectations through regular communication and touchpoints  

• Proactively escalate risks/issues to leadership as they arise  

• Help establish best practices and repeatable processes applicable across the various business units  

Required Skills/Experience  

• 5+ years’ experience in p/c insurance business process analysis, process improvement, preferably in commercial lines underwriting  

• Exceptional teamwork skills are required to play a key role in cross-functional teams; ability to collaborate and build trusting relationships with business partners  

• A strong understanding of the p/c insurance business and a passion for the industry  

• Track record of identifying opportunities for transforming business processes 

• Demonstrable ability to lead discussions and synthesize input from various stakeholders to drive consensus on approach  

• Track record of collaborating with multidisciplinary teams to deliver technology solutions  

• Strong organization skills – task management, time management and project management.  

• Excellent verbal and written communications skills; ability to convey complex concepts to people across the organization  

• Natural curiosity to understand, question as needed, and improve the world around you  

• Ability to export and apply learnings from other projects and to build scalable, repeatable business frameworks  

Desired Skills/Experience  

• Prior commercial lines underwriting experience is strongly preferred  

• Prior experience in professional services or management consulting  

Education  

• Bachelor’s degree or equivalent experience