Manager, Engineering

WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients. 

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

Check out what some of us love about working at WillowTree here.

Our Engineering Managers are integral parts of our Delivery team at WillowTree, a TELUS Digital company. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity [Tuesdays, Wednesdays, and Thursdays]. This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. 

As an Engineering Manager, you’ll be a manager of a cross-functional team (e.g. engineers, product, program management) building amazing digital products for our clients, and you’ll help them achieve their personal and professional goals. You’ll also drive the team and our clients to use cutting-edge techniques and processes for software delivery, and use your technical prowess to shape the solutions we create. Success looks like an energized, happy team building high-quality software for eager, engaged client stakeholders.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

• Collaborate and communicate with teams and clients to deliver software in an agile environment.
• Manage a team of Software Engineers building digital projects, providing regular growth opportunities through goal-setting, coaching, and feedback.
• Own delivery of digital products, ensuring durable, secure, scalable, and thoroughly tested code. 
• Simplify and communicate about complex problems around technology, business process, user experience, and development tasks with a variety of external and internal stakeholders. 
• Regularly stay current on new technologies, technical approaches, and managerial techniques. 
• Visit clients, up to 1-3 days per month, particularly during kickoff or launch periods.

• 5+ years of experience building digital products, and at least 2 years leading a team.
• Familiarity with CI/CD, Agile techniques for managing work, pairing mobbing, and shift left testing.
• Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders.
• Blend together business, user experience, and software project management acumen.
• Have a mindset of motivating clients and 3rd party counterparts to be collaborative partners.
• Professional or personal experience utilizing AI tools.

• Proficient with one or more of our core technologies (iOS, Android, Web Apps, API Engineering, Software Testing).
• You’ve worked in a client services environment (e.g. digital agency).
• Experience conducting interviews and hiring for your team.
• Experience consulting with teams on best practices.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.