Digital Community Manager

What We Do

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

The Digital Community Manager will be responsible for building, nurturing and managing digital community efforts, developing online partnerships with organizations, and expanding our digital footprint. This role involves creating authentic and meaningful connections to improve health access for our communities.

What You'll Be Working On

-Develop and implement digital community engagement strategies to build meaningful connections.

-Identify, establish and manage digital partnerships with local organizations and stakeholders.

-Manage digital community efforts, including social media and online forums.

-Collaborate with marketing and operations teams to align offline marketing tactics with digital community efforts with overall objectives.

-Track and report on digital community engagement metrics, making adjustments as needed.

Physical and Travel Requirements

This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

What You Bring 

Knowledge, Skills, and Abilities:

-Experience in community relations, digital marketing, or a related field.

-Strong communication and relationship-building skills.

-Experience in building online communities

-Experience in loyalty marketing and programs a plus.

-Ability to develop and execute strategic plans.

-Previous healthcare experience is a plus.

-Proficiency in using digital tools and platforms for community engagement.

Certifications/Licenses, Education, and Experience:

-Minimum of a GED required.

-Bachelor’s degree in Marketing, Communications, Public Relations, or related field preferred.

Benefits (US Full-Time Employees Only)

·        Paid Time Off (PTO) and Company Paid Holidays

·        100% Employer paid medical, dental, and vision insurance plan options

·        Health Savings Account and Flexible Spending Accounts

·        Bi-weekly HSA employer contribution

·        Company paid Short-Term Disability and Long-Term Disability

·        401(k) Retirement Plan, with Company Match 

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.