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Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About your skills
Deal Structuring & Revenue Compliance – Strong grasp of SaaS deal structures, discount governance, and ASC 606 revenue recognition principles.
Leadership & Team Development – Proven ability to lead, mentor, and grow a high-performing global Deal Desk or Sales Ops team.
Quote-to-Cash Expertise – Deep understanding of order management workflows, CPQ systems (e.g., Salesforce CPQ), and downstream operational dependencies.
Cross-Functional Collaboration – Skilled at partnering with Sales, Legal, Finance, and RevOps to balance deal velocity with compliance and risk management.
Data-Driven Decision Making – Ability to analyze KPIs, forecast capacity, and drive process improvements based on operational insights.
About this role
The Manager, Deal Desk is responsible for leading the global Deal Desk team, supporting the sales organization with strategic deal structuring, quote-to-cash execution, and process governance. This role balances people leadership with operational oversight and serves as a key liaison between Sales, Legal, Finance, RevOps, and Order Management. The ideal candidate brings deep expertise in SaaS business models, order management processes, and revenue compliance, and excels at enabling scalable, compliant, and efficient deal operations in a high-growth environment.
What you’ll be doing
Lead a global team – Build, coach, and inspire a high-performing Deal Desk team that supports sales across multiple regions and segments.
Shape deal strategy – Partner with Sales leadership and serve as the go-to expert for complex or non-standard deals, helping structure smart, executable agreements.
Ensure compliance and consistency – Drive deal quality by applying booking policies, revenue recognition standards (ASC 606), and Rules of Engagement.
Deliver insights that matter – Track and report on deal volume, cycle times, discounts, and compliance health to provide leadership with actionable insights.
Plan for growth – Forecast demand, align resources with sales priorities, and help the business scale efficiently.
Improve processes and tools – Continuously refine quote-to-cash workflows and partner on Salesforce/CPQ enhancements to enable speed, compliance, and scale.
What you’ll have
6+ years of experience in SaaS or B2B technology companies, with at least 3 years in Deal Desk, Sales Operations, or Revenue Operations roles.
2+ years of people management experience, including hiring, mentoring, and performance management.
Deep knowledge of quote-to-cash workflows, Order Management processes, and their related compliance and audit requirements.
Strong understanding of SaaS deal structures, commercial terms, discounting governance, and revenue recognition principles (ASC 606).
Proven ability to drive operational improvement, forecast resourcing needs, and deliver actionable business insights from KPIs.
Proficient in Salesforce, CPQ tools (e.g., Salesforce CPQ), Excel/Sheets, and reporting platforms.
Excellent communicator and cross-functional collaborator with the ability to influence stakeholders across all levels.
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity and a bonus.
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Top Skills
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
