Manager of Customer Success - Mid Market, SmartSense (Multiple Locations - Hybrid)

Join a high-performing, tight-knit team at a fast-growing company using the Internet of Things (IoT) to transform how organizations maintain compliance, enhance safety, and reimagine operations. SmartSense by Digi and Jolt are trusted by some of the world’s most recognizable brands including CVS Health, Walgreens, Walmart, McDonald’s, Jack in the Box, Hartford HealthCare, and Children’s Minnesota to protect their operations and the people they serve. We’re looking for team-oriented change agents who want to help shape the future of IoT.

Location: Remote with proximity to our offices in South Bend, IN, Minneapolis, MN,  Lehi, Utah or Boston, MA.

•   Bachelor’s in business/management or related field (or equivalent experience).
•   5+ years in Customer Success/Account Management; 2+ years leading or mentoring a CS/AM team.
•   Strong understanding of SMB motions; experience with restaurant/retail ops strongly preferred.
•   Executive-ready communication; comfortable with Director/C-suite stakeholders.
•   Proven results in adoption, retention (GRR/NRR), and revenue growth; renewal and expansion rigor.
•   Excellent coaching, performance management, and cross-functional partnership skills.
•   Familiarity with tools such as NetSuite CRM, CS platforms (e.g., Totango), Zendesk/Jira.

*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.

Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

The anticipated base pay range for this position is $95,000 – $149,000. Pay ranges are determined by role, job level and primary job location.  The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location.  It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.

At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.