Manager Creative Operations

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Position Summary: 

To be successful in this role, the Manager, Creative Operations must be an excellent collaborator, self-starter, well-organized and detailed operations and traffic manager, intuitively translating needs into actionable creative considerations.  This is a hands-on organizational and administrative role, owning various high-impact functions within the department. With a keen understanding of the unique operational nuances of creative teams, this person should know how to manage scalable project management systems and workflow streams, and thrive on fostering positive, collaborative relationships with cross-functional partners and external stakeholders. Attention to detail, collaborative mentality, project management skills, and passion for design and technology will be integral. 

Primary Responsibilities:

• Workflow Management: Manage multiple-fluid projects simultaneously and direct the day-to-day workflow of creative, account, and production teams, keeping track of granular details and ensuring projects move efficiently through all production phases. Provide overall strategic governance for projects by establishing standards, processes, and tools used for effective project delivery

• Scheduling and Deadlines: Develop comprehensive project timelines, milestones, and daily to-do lists, constantly tracking progress to prevent missed deadlines. Proactively problem-solve to navigate schedule shifts, scope changes, and unexpected roadblocks

• Resource Allocation: Monitor the bandwidth and availability of designers, copywriters, and developers to avoid team burnout or overbooking. Contribute to annual planning, representing the team’s capacity and constraints. Efficiently source creative freelancers for work overflow

• Meeting Facilitation: Lead regular status meetings (e.g. daily stand-ups or weekly check-ins) to align teams and share project updates

• Liaison & Communication: Serve as the central communication hub between account managers, project managers, and creative staff to clarify requirements and solve bottlenecks. Demonstrates strong diplomacy to manage competing demands from different department leads

• Maintain and ensure adherence by all to all core standard operating procedures 

• Support and maintain processes and systems that lead to client and agency success 

• Stay current and relevant on project, traffic, and resource management best practices 

• Develop KPIs and prepare reports to measure progress and performance

Other Responsibilities

• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
• Completes all required Company training/compliance courses as assigned
• Adheres to Company standards and maintains compliance with all policies and procedures

• Performs other duties and responsibilities, as assigned

Required Qualifications: 

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Three-five (3-5) years in creative operations and/or traffic management role with an in-depth understanding of the end-to-end creative and production processes.
• Three-five (3-5) years with direct experience handling project scheduling, resource allocation, and team collaboration.
• Experience in project management, encompassing small-scale projects to multi-tiered campaign projects involving multiple stakeholders and components
• Experience working within a fast-paced agency (marketing/advertising) or a corporate creative services team.
• Demonstrated expertise with project management software (preferably Workfront), digital analytics, and Microsoft Office, especially Excel. 
• A strong creative eye and the ability to be a brand steward 
• Strong presentation skills and ability to influence stakeholders
• Bachelor's degree

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.