Manager, Clinician Operations - Remote US

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations. managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization. Contributes to the achievement of business objectives and ensures the organization remains competitive in the market.
What you will do

• Analyzes workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements.
• Monitors operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations.
• Identifies opportunities for process improvement within the operations support functions through workflow analyses.
• Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions.
• Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality.
• Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes.
• Facilitates effective communication within the operations support teams and with other stakeholders.
• Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction.
• Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.

For this role you will need Minimum Requirements

• 5-7 years work experience
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Education

• Post secondary /high school education or specialized training, i.e., technical/vocational programs.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.