The Manager of Client Engagements leads a team of analysts, manages client engagements, and ensures service delivery while collaborating with various departments to optimize offerings and team performance.
About the Position
FiscalNote is currently hiring for the position of Manager or Senior Manager of Client Engagement. Reporting to the Chief of Staff and VP of Operations, you will directly manage a team of skilled analysts and be responsible for the delivery of FiscalNote services. This role requires strong project management skills, exceptional communication and client engagement skills, and supporting growth of the team’s offerings. This player/coach role involves engagement in the day-to-day delivery of service offerings, constant engagement with Business Development, and liaison with Engineering and Product. As a manager on this team you will help implement various processes and best practices to enable the team and the company to scale. You will lead strategic initiatives that have a wide impact on the direction of the Professional Services Team.
About the Professional Services Team
Our Professional Services team is responsible for identifying, creating, and supporting offerings that achieve the following: creates an ongoing, sustainable revenue stream; supports new and existing clients in their engagement with FN; defines leading edge product concepts designed to be operationalized as platform offerings; and hires/retains talent as a critical component of overall FN success
Committed to helping clients achieve more through better information and analysis, the Professional Services team takes on projects that provide clients with deliverables and support that enable our clients to work smarter. Understanding the needs of clients, our team works with Business Development and Account Management to create tailored projects that complement our cutting-edge product suite. We are dynamic, hard-working, and driven individuals who thrive in an open team structure where there are constant learning opportunities and room for growth.
About You
-6+ years of relevant professional experience in government and/or technology and project management
-1-2 years of experience as a people manager
-High performance in people and relationship management
-Strong written and verbal communication abilities, as well as exceptional organization skills and strong project management skills
-Experience working in government or policy
-Experience working in a client facing capacity within a SaaS organization
The base salary range for this position is $110,000 - 125,000 per year.
#LI-HR1
What To Expect In This Position
- Directly manage a team ranging from 5-10, providing ongoing coaching and career development
- Partner closely with Account Management, Client Success, and go-to-market leaders to ensure customer expectations are met and to identify opportunities to expand and improve services.
- Lead cross-functional initiatives with business development, marketing, and product to align offerings, drive adoption, and incorporate market feedback.
- Oversee and optimize team staffing structure — capacity planning, knowledge management, staffing gap identification, and tooling integration — to maximize efficiency and coverage.
- Partner with go-to-market leaders to identify opportunities to improve and expand offerings
- Manage or participate on a select number of strategic client engagements
- Plans and implements initiatives to ensure optimal workflow of the US team, including working closely with Technical Services on tools and processes.
- Work closely with leadership on financial and workforce planning for the Global team, including: tracking, reporting, and making recommendations to improve team performance metrics (utilization, quality, efficiency)
- Lead targeted efforts to improve productivity and service outcomes.
- Manage a select number of strategic client engagements
What Sets You Apart
- 6+ years of professional services/consulting experience, with experience in a formal people manager role
- Proven track record of leading delivery teams at a SaaS company
- Experience managing services P&L, utilization targets, and operating a services organization at scale
- Strong project management skills
- Ability to synthesize customer needs into scalable service offerings and processes
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply!
When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!
As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.
About FiscalNote
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.
Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.
At FiscalNote, We Lead with Values
Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family
Company Benefits
FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.
FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.
FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.
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