Manager, Client Counsel

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency. 

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang. 

Today, we are a dynamic growth-stage technology company with 350+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

As the Manager, Client Counsel at Boundless, your mission is twofold: to lead and empower a team of Client Counsel attorneys to consistently deliver exceptional service, and to drive continuous improvement across the customer journey. You will foster professional growth of Client Counsel through hands-on coaching, structured development, and clear guidance, while ensuring a seamless, high-quality client experience by balancing daily execution with long-term process enhancements. You will also proactively collaborate cross-functionally to resolve issues, streamline workflows, and ensure timely client deliverables, and contribute to Boundless' growth as a trusted leader in immigration support.

• • Team Leadership & Development: Coach, counsel, and support client-facing attorneys. Establish short, medium, and long-term professional development goals for each team member and empower their achievement. Provide regular feedback and conduct annual performance reviews. Onboard new team members.
  • Workforce Management: Monitor legal team capacity and suggest process improvements to make the best use of attorney time. Monitor, organize, and encourage team PTO, balancing individual needs with overall team capacity.
  • Knowledge & Process Management: In partnership with leadership and cross-functional teams, build and maintain a resource library of best practices. Build new and refine existing attorney processes in collaboration with other leaders and subject matter experts.
  • Legal Strategy, Issue Resolution & Escalation point: Provide strategic guidance and serve as the primary escalation point for the team and track key issues. Partner with other leaders and subject matter experts to proactively identify and minimize issue occurrences.
  • Case Management & Compliance: Collaborate with internal teams and clients to proactively identify and resolve case delays or obstacles. Ensure the team's adherence to all relevant immigration laws, regulations, and company policies. Regularly review and update internal procedures to reflect legal changes and best practices. Conduct periodic audits of attorney work to maintain high legal standards.
  • Strategic Cross-functional Collaboration: Act as a liaison between the Client Counsel team and other departments to facilitate seamless service delivery.
  • Reporting & Analytics: Analyze reports on team performance metrics, client feedback, and legal trends to inform decision-making and drive continuous improvement. Utilize data to identify areas for process optimization and training needs.

• JD and Bar Admission: Seeking candidates admitted in Arizona or in jurisdictions with reciprocity with Arizona and who have a J.D. from an ABA-accredited law school for admission on motion to AZ bar. (During the interview process, we will walk you through the reasons for this).
• 10+ years of business immigration experience spanning the full gamut of NIV and IV case matters including H-1B, H-1B1, L-1A/B, E-3, TN, O-1, PERM, EB-1, EB2/3 I-140 (including NIW and Schedule A) AOS, and both NIV and IV consular processing
• 5+ years experience managing direct reports including regular performance reviews and career development
• Ability to oversee and provide legal supervision on a reasonably high case volume and work under time pressure
• Demonstrate strong digital acumen, exhibiting comfort in learning and adopting new technologies, with an eagerness to leverage technology in legal service delivery to enhance workflows, and improve efficiency and scalability.
• Proven team management skills and ability to adapt to dynamic priorities.
• Customer obsessed leader driven by a great customer experience
• Self-motivated with passion for results 
• Have the combination of customer experience excellence, process-building skills, leadership skills and the ability to collaborate cross-functionally 
• Superior communication skills (written/verbal), project management skills, professional demeanor, and sound judgment
• Comfortable with ambiguity and rapidly-changing environments
• Analytical and process-oriented mindset
• Thrive in a fast-paced industry and have a strong drive to prioritize client relationships, experience, and retention while maintaining quality standards and timelines
• Keen attention-to-detail with a sense of ownership in maintaining quality standards;
• Proven ability to effectively handle multiple tasks while prioritizing timely adherence to deadlines

Boundless offers employees the unique opportunity to grow professionally as leaders in the online immigration industry while driving positive social change. Every employee is essential to achieving our core mission of empowering every family to navigate the immigration system more confidently, rapidly and affordably.  

We are trailblazers in the online immigration space because we aren’t constrained by convention - We think without bounds. Boundless is a place for employees who aren’t afraid to continuously try new things. We value a spirit of inquiry and look for individuals who ask questions and challenge ideas to move us forward, to understand the why. We encourage our employees to focus on outcomes over output and to address complex challenges with simple solutions. Boundless is all about ownership, accountability, and flexibility in how we approach our individual company roles, and the industry as a whole. 

Compensation for this role includes both cash and equity. The starting base salary for this position is typically $130,000 to $182,000. Total compensation offered for this role will be dependent on the candidate's experience, qualifications, skills and abilities as demonstrated in the interview and hiring process. Additionally, Boundless offers its U.S. full-time employees benefits.

Visit careers.boundless.com to learn more about Boundless, including our perks and benefits!