Manager, Claims Operations

POSITION SUMMARY

The Manager, Claims Operations is responsible for managing the day-to-day operational functions of the Claims Appeals, Claims Medical Review, and Subrogation Teams.

ESSENTIAL FUNCTIONS

• Maintains collective responsibility for the management of services provided by the Claims Appeals, Claims Medical Review and Subrogation Teams. Additionally, responsible for monitoring metrics and operations within these teams
• Responsible for implementing best practices based on company goals

• Identify strategic opportunities based on financial analysis and projections, cost/benefit identification and analysis

• Provide support, guidance, leadership, and motivation to promote maximum performance

• Responsible for preparing reporting and analysis that is consistent with defined standards and processes

• Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims

• Partner with analytical team to produce necessary results and trending reports for leadership

• Review high dollar appeals, medical review referrals, and subrogation cases from members, providers, and other entities

• Manage all aspects of the day-to-day operations of claims production

• Interact extensively with various parties involved in the claim process

• Remain current and aware of impact on claims management strategies

• Collaborate with other Claims and business leaders to define and drive enterprise initiatives

• Assist or prepare files for subrogation

• Create an environment that encourages and values the opinions of others and promotes sharing of information and ideas

• Oversee monitoring and tracking of individuals and the unit's performance against established productivity and quality goals and metrics.
• Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent
• Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed
• Actively engage, coach, counsel and provide timely, and constructive performance feedback

• Other duties as assigned

EDUCATION

• Bachelor’s degree or equivalent work experience required

EXPERIENCE AND SKILLS

• At least 5 years of TPA or group health insurance experience including at least 3 years at a supervisor level and successfully demonstrated leadership competencies
• In-depth knowledge of Claims, Benefits and administrative skills and processes required.
• Intermediate level work experience with Microsoft Office, Word, Excel, Access, and Power Point software applications
• The ability to easily learn other software and systems
• Must be able to write business correspondence and procedures

POSITION COMPETENCIES

• Accountability
• Coaching and Feedback
• Collaboration
• Customer Focus
• Decision Making
• Execution Management
• People Leadership

PHYSICAL DEMANDS

• This is a standard desk job requiring extended sitting and computer work.

WORK ENVIRONMENT

• Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary.  Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.  All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.  It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.