Manager, Card Operations

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

The ideal candidate will have extensive knowledge of prepaid, debit, and credit card products, procedures, and Visa rules & regulations to ensure compliance. With robust experience in day-to-day vendor management, invoice controls, escalations, and SLA accountability. Have the ability to manage, monitor, and remediate vendor issues and escalations. The ability to support and perform advanced operational functions for the servicing and maintenance of card related products. This person is curious, highly analytical and has a passion for telling a story with strong quantitative support. They thrive in constantly evolving environments and have the ability to “make sense of the noise” through thoughtful models, dashboards, and reporting packages

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

• Ensure effective day-to-day management of external partnerships including sponsor banks, card associations, third-party processors, and others, ensuring optimal performance, SLA accountability, and addressing escalations when necessary

• Develop, organize, and lead external partnership quarterly business reviews. Ensuring alignment with roadmaps, initiatives, and strategic objectives

• Manage and monitor vendor invoices, including verification and approval. Maintain accurate and up-to-date records of invoices and payments

• Establish, monitor and build reports on key performance metrics and dashboards to track vendor performance, invoices, and identifying areas for continuous improvement

• Work with Manager to monitor cardholder experience, identify pain points, and propose strategic solutions

• Develop subject matter experts in program policies, practices, systems, and governing rules and regulations

• Collaborate across all stakeholder groups to maintain alignment on vision, strategy and performance to goals, leveraging critical and analytical thinking to increase the value proposition of assigned programs

• Design and maintain various reports, dashboards and critical metrics to analyze product effectiveness, vendor KPI’s/SLA’s, customer satisfaction, and growth of card programs

• Manage the accurate and efficient distribution of these reports to Consumer Financial Solutions, Product, and Customer Service/Operations teams

• Bachelor's degree in a business-related field or equivalent work experience

• Debit, prepaid, credit card experience required

• 5+ years of Operations, Vendor Management and Vendor Invoicing experience, preferably within the card ecosystem

• On-Demand Pay experience a plus

• Ability to prioritize multiple projects and complete in a timely manner

• Customer centric mentality

• Advanced proficiency with Excel and experience mastering the report-building functionality (i.e. Tableau, Cognos, etc)

• Exceptional health, vision, and dental care

• Opportunity for equity ownership

• Life and AD&D, short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

• Fun company outings and events

• Unlimited PTO

• 401K with company match

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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