Manager, Building System & Security

We are looking for a Manager, Building Systems & Security who will oversee the physical security, environmental health and safety, connectivity, and essential services that power Kasa’s portfolio. This leader will oversee Kasa’s Physical Security, Wi-Fi, and Utilities functions.

In this role, you will lead a team responsible for ensuring secure environments, reliable internet service, and efficient utility management across all properties. You will guide security operations, manage vendor relationships, coordinate service setup during property transitions, and drive cost-efficient utility and connectivity solutions at scale.

You will report to the Associate Director of Hospitality Operations and support on-site portfolio teams nationwide.

This role sits within the broader Hospitality Operations team, which delivers outsized impact on Kasa’s success by ensuring safety, reliability, and operational resilience. We are passionate about protecting our community, enabling seamless property operations, and delivering reliable systems that enhance both guest and team member experiences.

Physical Security & Safety

• Lead Kasa’s Physical Security Program, including overall strategy and operations.
• Conduct on-site risk assessments at new and existing properties.
• Identify vulnerabilities and implement mitigation strategies to protect guests and staff.
• Oversee installation, integration, and maintenance of access control, surveillance, and alarm systems.
• Manage and evaluate contracted guard services, ensuring performance and compliance.
• Act as primary point of contact for escalated safety or emergency situations.
• Maintain and refine security operating procedures, playbooks, and standards.
• Support Community Safety in incident response and post-event reviews.
• Develop and manage environmental health & safety (EHS) programs for on-site staff.

Wi-Fi & Utilities Management

• Direct the team responsible for Wi-Fi and utility operations across all properties.
• Manage start, stop, and transfer of services during property onboardings and move-outs.
• Establish and maintain relationships with internet and utility vendors.
• Track, reconcile, and pay monthly billing cycles; monitor balances and ensure accuracy.
• Troubleshoot outages and coordinate with providers to restore service quickly.
• Oversee Wi-Fi installations and ensure stable, property-wide connectivity.
• Partner with Tech and Operations teams to resolve systemic connectivity issues.

Expense Optimization & Program Leadership

• Audit usage and billing data to identify cost-savings opportunities.
• Build dashboards to monitor spend, service reliability, and SLA compliance.
• Develop playbooks and escalation protocols for utilities, Wi-Fi, and security programs.
• Lead and develop direct reports while fostering high performance.
• Collaborate cross-functionally with Launch, Finance, and Property Operations to scale building systems effectively.

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

• The Pay: The starting base pay range for this role is between $82,000 and $90,000 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.

• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!