Lead the Account Management team at 15Five, focusing on strategy, retention, growth, and team development to achieve renewal and expansion targets.
15Five is a strategic performance management platform that helps businesses and their people thrive by turning insights into action. It empowers HR leaders with data-driven recommendations, equips managers to drive change, and boosts engagement, performance, and retention. The platform combines generative AI, custom analytics, and human-centered design in one solution, offering 360° reviews, engagement surveys, goal and OKR tracking, manager coaching, and ongoing feedback tools like guided 1-on-1s and check-ins.
A career at 15Five is more than a job, it’s a culture of personal and professional growth. We’re a fully remote, high-purpose, high-performance team that values meaningful connections and celebrates diverse experiences.
Lead the Account Management team to deliver predictable renewal and expansion success. Drive retention, growth, and account health by combining data-driven insights, strategic planning, and strong cross-functional alignment. Coach and develop Account Managers to uncover customer pain, build trust, sell on value, and close expansion opportunities, ensuring alignment with aggressive renewal and growth targets in a fast-paced environment.
Core Responsibilities
- Account Strategy & Growth
- Develop and execute a strategic plan to achieve/exceed renewal and expansion targets, prioritizing high-value and at-risk accounts
- Ensure renewals deliver mutually beneficial commercial terms and maintain long-term account health
- Collaborate cross-functionally to build accurate renewal and expansion forecasts and adjust account plans based on insights on a daily/weekly basis
- Proactively monitor account health and expansion opportunities, providing qualitative and quantitative insights to executives and internal stakeholders about customer needs and opportunities to create customer value
- Partner with R&D, CX, Marketing, and Sales to ensure customer feedback informs product development and go-to-market strategy
- Leadership of the Account Management Team
- Set clear expectations, goals, and success metrics for Account Managers to drive predictable renewal and expansion performance
- Monitor individual and team performance, providing actionable feedback and guidance to optimize results
- Coach and develop Account Managers to accelerate skill growth, address performance gaps, and support career progression
- Establish and maintain standardized playbooks, workflows, and best practices to ensure consistency and operational efficiency
- Advocate for the team, ensuring Account Managers have the tools, resources, and cross-functional support to succeed
- Foster a high-performing, collaborative, and customer-focused culture that encourages accountability, learning, and experimentation
Accountabilities and Metrics
- Renewal Rate and Gross Revenue Retention (GRR) – Achieve/exceed renewal targets
- Net Revenue Retention (NRR) – Meet/exceed expansion targets
- Expansion Pipeline - Meet/exceed expansion pipeline targets
- Forecast Accuracy – Maintain accurate, reliable, data-driven forecasts of renewals and expansion for current and future quarters
- Executive Insights – Provide actionable renewal and expansion insights with clear, prioritized recommendations
- Team Performance – Account Managers hit/exceed renewal and expansion goals
Required Experience
- 5+ years of experience managing strategic accounts in a SaaS environment, with direct responsibility for renewal, expansion, and customer growth
- Team Leadership – Proven experience leading, coaching, and developing high-performing sales teams (ideally 5–10 direct reports)
- Experience building and executing account-level and territory-level plans to meet revenue, renewal, and growth targets
- Demonstrated success working with R&D, Product, CX, Marketing, and Sales to drive account outcomes and influence organizational priorities
- Strong track record of building trusted executive-level relationships and managing complex customer lifecycles
- Comfortable leveraging data to create accurate renewal/expansion forecasts, monitor account health, and provide actionable insights to leadership
Key Competencies
- Ability to motivate, develop, and hold a sales team accountable to goals and standards
- Strong quantitative and qualitative analytical skills to interpret account data and drive decisions
- Deep understanding of customer needs, outcomes, and journeys, with the ability to translate data and insights into actionable plans
- Excellent verbal and written communication; able to influence cross-functional stakeholders and executives
- Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
- Encourages iterative approaches to account management, learning from successes and failures to improve outcomes
- Use of AI tools and other software to build systems and scale team impact
Sample Week in the Life
- Monday: Sales Leadership Weekly, Account Management Team Meeting, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Tuesday: Leadership Forecast Review, Expansion Pipeline Review, Team 1:1s, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Wednesday: Expansion Deal Walk, Team 1:1s, Enablement Strategy Sync, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Thursday: Lead Training, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Friday: Forecasting, Renewal 1:1s, Call Reviews/Live Coaching, Prioritize and share cross-functional feedback from the week, provide feedback on a marketing campaign for next quarter’s renewals
We offer amazing benefits that align with our values and culture:
Your Health
Medical, dental, vision with 15Five cost subsidy
Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
Inclusive Benefits Stipend
Access to mental health support via TalkSpace
Physical wellness online coaching
Your Life
Flexible Time Off Program
Generous leave for new parents
Military leave
16 Paid Holidays
Sabbatical ProgramY
our Future
401K with 4% Matching after 6 months
Your Work Life
Remote work
Work with experts in leadership, culture, and personal development
Weekly Thrive Time
Reimbursement programs
For more information see:
Our Mission, Vision, & Values -https://www.15five.com/about
Our People and Culture -https://www.15five.com/about/careers
Diversity, Equity, Inclusion, & Belonging -https://www.15five.com/deib
Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library
Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the role across all US locations. We benchmark all roles for compensation in ranges relative to the top half of the market of similar tech companies using up-to-date market data. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.
Note that base salary ranges are reviewed each year based on up-to-date market data, and team members who are performing are eligible for a merit increase, budget permitting. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Top Skills
Custom Analytics
Generative Ai
Performance Management Platform
SaaS
Similar Jobs
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
The Senior Manager of Account Management will lead a team, driving retention and growth for enterprise clients while establishing consultative relationships and operational excellence.
Top Skills:
SalesforceVitallyZendesk
Software
Lead the Enterprise Account Management team at Vanta, focusing on customer retention and expansion through team development, strategic account management, and cross-functional collaboration.
Analytics • Financial Services
The Account Management Manager will lead a remote team of Account Managers in processing loans, ensuring quality and efficiency, and mentoring the team. Responsibilities include monitoring performance, enhancing processes, and collaborating with sales and other departments to maintain compliance and service excellence.
Top Skills:
Encompass Los
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
