Manager, Account Management - Partner Program

Redfin is redefining real estate in the consumer’s favor by combining our own technology and agents to create a service that’s better, faster, and costs less. As a Redfinnian, you’ll make a difference in one of life’s most important events—buying or selling a home. Our hiring standards are high, yet our culture is humble. We’ve got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us.

The Redfin Partner Program is a rapidly-growing business venture at Redfin. As a Manager, Partner Program, you will oversee a team of Account Managers who are responsible for managing relationships with our real estate agent partners. This role requires a strategic thinker with a passion for real estate and a proven track record in account management. The manager will ensure that our partners are effectively converting leads into successful transactions, ultimately driving close rate and revenue growth for the company.

This role reports to the Vice President, Partner Business.

What You'll Do

Team Leadership and Development:

• Lead, mentor, and develop a team of Account Managers to achieve performance goals.

• Provide ongoing training and support to ensure the team has the necessary skills and knowledge.

• Conduct regular performance reviews and provide constructive feedback.

Relationship Management:

• Foster strong, long-term relationships with real estate agent partners.

• Serve as the primary point of contact for escalated issues and complex account matters.

• Work with partners to develop strategies for lead conversion and business growth.

• Stay up-to-date on industry trends, market dynamics, and competitive landscape within the real estate industry.

Performance Monitoring and Reporting:

• Track and analyze team performance metrics, including lead conversion rates and partner satisfaction.

• Prepare regular reports for senior management on team performance and key insights.

• Implement process improvements to enhance efficiency and effectiveness.

Strategic Planning:

• Collaborate with the executive leader of the Partner business to develop and execute strategies for growing the partner network.

• Identify and pursue opportunities to expand relationships with existing partners.

• Stay informed of industry trends and competitive landscape to adjust strategies as needed.

Operational Excellence:

• Ensure the team adheres to company policies and procedures.

• Oversee the implementation of CRM and other tools to manage partner relationships and track performance and activity KPIs.

• Coordinate with other cross functional departments, such as analytics, product and engineering, to ensure alignment and support for account management activities.

Who You Are

• Bachelor’s degree in Business, Marketing, Real Estate, or a related field.

• Minimum of 5 years of experience in account management and sales, with at least 2 years in a leadership role, preferably in the real estate and technology space.

• Strong knowledge of the real estate industry and lead conversion strategies.

• Excellent communication, negotiation, and interpersonal skills.

• Proven ability to manage and motivate a team to achieve performance targets.

• Results-oriented mindset with a focus on meeting and exceeding performance targets.

• Analytical mindset with the ability to interpret data and make informed decisions.

• Proficiency in CRM software and Google Suite. 

The compensation information below is provided in compliance with all applicable disclosure requirements.

Base Pay Range: $87,700.00 - 131,300.00. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Compensation may also include bonuses and equity.

We offer a generous benefits package including flexible vacation that supports the importance of time away from work for rest and relaxation, 12 paid holidays, paid parental leave, sick leave (accrued at 1 hour for every 30 hours worked), medical, dental, and vision insurance benefits, flexible spending account, health savings account, life and disability insurance, fertility benefits, Employee Assistance Programs, and 401(k) employer match.#LI-Remote

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact [email protected]

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.