Maintenance Supervisor

Groma is blending real estate and technology to unlock a new asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.

We are seeking a highly skilled and experienced Maintenance Supervisor to oversee the maintenance operations of our Modern Urban Rental portfolio. This role requires a hands-on supervisor who can effectively lead a team of maintenance technicians, manage an ecosystem of maintenance tasks, vendor relationships, resident relations, and ensure the efficient operation of our properties. The Maintenance Supervisor will oversee a team of maintenance technicians, who are almost entirely field based, and working to support our mutli-family portfolio across greater Boston. The Maintenance Supervisor will spend a portion of their time in the field providing support and oversight to our technicians, but the majority of their time will be spent on-site at HQ, managing the team dedicated to the field, as well as working alongside the property operations leadership team to build and improve existing policies and processes. Our business model is fairly unique, so this position represents a crucial part of our residents experience and puts a friendly face on our company.

Responsibilities

Team Leadership 

Supervise, train, and mentor a growing team of maintenance technicians

Schedule and assign work orders, ensuring timely completion and quality standards

Conduct performance evaluations and provide constructive feedback

Foster a positive and collaborative team environment

Maintenance Operations

Oversee and assist with performing all preventative and reactive maintenance tasks

Manage and prioritize work orders, ensuring efficient allocation of resources

Conduct regular inspections of facilities to identify and address maintenance needs

Maintain accurate records of maintenance activities, inventory, and equipment

Vendor Management

Source and manage relationships with external vendors for specialized maintenance services

Negotiate contracts and ensure vendor compliance with quality and safety standards

Monitor vendor performance and resolve any issues that may arise

Resident/Tenant Relations

Respond to resident maintenance requests in a timely and professional manner

Maintain positive relationships with residents, addressing concerns and ensuring satisfaction

Communicate effectively with residents regarding maintenance schedules and updates as needed

Project Management

Plan, coordinate, and execute maintenance projects, including under $15,000 in value

Manage project budgets, timelines, and resources

Ensure projects are completed on time and within budget

Safety and Compliance

Ensure compliance with all safety regulations and company policies

Conduct safety training and promote a safe work environment

Maintain accurate records of safety inspections and incidents

Financial Management

Assist in budget creation and adherence

Track and control maintenance expenses

Qualifications

• 5-7 years of experience residential maintenance, in particular across a portfolio of 100+ units
• Previous management experience required
• Ability to manage multiple priorities and work under pressure.
• Extensive knowledge of residential maintenance 
• Experience in project management
• Ability to be flexible with work schedule and open to working (or being on-call) some weekends as business requires
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills.
• Familiarity with property management software
• Basic knowledge of Massachusetts home improvement codes and regulations
• Motivated to develop a strong understanding of various skilled trades, such as carpentry, HVAC, plumbing, and electrical
• Experience using Google Suite and motivated to adopt new and emerging technologies
• Must be comfortable driving around Boston
• A vehicle is not required for this position but a plus
• A valid driver's license, a clean driving record, and proof of insurance are required
• High school diploma or equivalent

Working Hours

A healthy work-life balance is important to our team, but this isn’t your standard 9-5. This position will primarily operate within normal business hours week-to-week but is also expected to be available during on-call weekends and assigned holidays for property-related emergencies. A list of Groma’s observed holidays that require on-call coverage by the Property Operations team:

• New Year's Day
• Birthday of Martin Luther King, Jr.
• Presidents Day
• Memorial Day 
• Juneteenth (or observed)
• Independence Day (Fourth of July)
• Labor Day
• Columbus Day
• Veterans Day 
• Thanksgiving Day 
• Christmas Day

At Groma, we’re looking to build something big and are on a fast growth trajectory. While a healthy work-life balance is important to our team, we want to be upfront that there may be times when we expect commitments outside of the standard 9-5. We strive to respect individuals and their needs while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short time period.  

We are also focused on maintaining our dynamic in-office culture at Groma’s headquarters in beautiful downtown Boston, Massachusetts. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company’s success at this stage. Also, our office is great. We own the whole building and have made it very much our own space. We’ve got a gym, shower/locker rooms, a game room, a rooftop garden, and all the normal stuff to make an office a comfortable work environment and a fun place to be. We understand that everyone will need flexibility from time to time, but want to be transparent with this expectation.

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here are some of our core ones:

• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly that the challenges we are trying to solve require effective teams, not individual heroes.
• We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

• 5% 401k match
• High-quality health and dental insurance plans
• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Competitive paid time off policy
• Competitive compensation package
• 13 official company holidays
• 1 floating holiday: We recognize that there are lots of holidays that are meaningful to different people in different ways, and we want to celebrate that by enabling team members to have the time/space to commemorate those days however is appropriate and using it as an opportunity - if they’d like to - to share the meaning of that day with the broader team