Lead and improve machine learning systems for safety in personalization, develop backend services, and partner across teams to address safety challenges.
Mission Statement
The Personalization team makes deciding what to play next easier and more enjoyable for every listener. From Blend to Discover Weekly, we’re behind some of Spotify’s most-loved features. We built them by understanding the world of music and podcasts better than anyone else. Join us and you’ll keep millions of users listening by making great recommendations to each and every one of them.
About the Team
Safe-and-Sound is the centralized Safety team within the AI Foundations Studio in Personalization. We build machine learning systems that help ensure Spotify experiences and recommendations are safe, responsible, and enjoyable across core surfaces like Home, Search, as well as newer generative AI experiences.
We partner closely with Tech Research, Trust & Safety, and Content Platform to develop new approaches in areas like synthetic data, fairness, and responsible AI. Our focus is on building scalable, high-impact systems that support both today’s products and the next generation of AI-driven experiences.
What You'll Do
- Design, build, and improve machine learning systems that power safety across personalization surfaces such as recommendations, search, and emerging AI experiences
- Contribute to the platformization of safety systems, enabling scalable and reusable solutions across teams
- Develop and operate high-throughput, low-latency backend services powered by ML models
- Partner with Product, Trust & Safety, and Content Platform to translate safety needs into practical technical solutions
- Work on both traditional ML models and generative AI systems, including integrating third-party and in-house foundational models
- Contribute to evaluation frameworks, including labeling strategies, ground truth creation, and model validation approaches
- Collaborate with foundational model teams to embed safety into LLM-based and agent-driven experiences
- Use metrics and experimentation to continuously improve system performance, safety outcomes, and user experience
Who You Are
- You are experienced in building and deploying machine learning systems in production environments
- You have hands-on experience with both traditional ML approaches and newer generative AI techniques
- You have worked with scalable backend systems that require reliability, low latency, and high availability
- You understand how to apply ML solutions to real-world product challenges, ideally in consumer-facing products
- You have experience with model evaluation approaches such as labeling workflows, red-teaming, or ground truth data generation
- You are comfortable working across disciplines, collaborating with product managers, researchers, and policy partners
- You care deeply about building safe, responsible, and inclusive user experiences
- You bring a thoughtful, metrics-driven approach to problem solving and decision-making
Where You'll Be
- This role is based in New York or Boston
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home
The United States base range for this position is $184,050 – $262,928 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Similar Jobs
Edtech • Social Impact
Own new-logo acquisition for higher education: generate pipeline, run full sales cycles with CS faculty and administrators, close campus partnerships, manage HubSpot pipeline and forecasts, represent CodePath at conferences, and meet quarterly new-partner and enrollment targets. Expect regular travel to events and campus meetings.
Top Skills:
Hubspot
Edtech • Social Impact
Embed with teams to audit workflows, build and productionize LLM/agent automations (using Claude and integrations), create reusable assets and guardrails, coach teams to self-sufficiency, and measure outcomes to prioritize future engagements.
Top Skills:
AsanaClaudeClaude CodeGoogle WorkspaceHubspotLlm ApisLow-Code/No-Code Agent FrameworksMcp IntegrationsNotionSlackZendesk
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead and manage internal investigations, develop and implement compliance policies, advise on regulatory requirements, analyze operational risks, communicate findings to stakeholders, coach and lead teams, and support compliance program implementation and training to strengthen internal controls and ethical standards.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
