M365 Productivity Engineer

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

The M365 Productivity Engineer is a versatile team player, client advocate, and solution designer who thrives on solving complex business problems using industry-leading tools and innovative approaches. Focused on productivity and collaboration, the engineer will deliver world-class end-user experiences through cutting-edge Microsoft technologies.

What you will do:

• Assist the team with designing and delivering scalable, cost-effective, and secure technology solutions for end-user platforms and infrastructure that align with the global technology roadmap.
• As a subject matter expert, oversee engineering artifacts, roadmaps, service improvements, and feature enhancements while addressing technology knowledge gaps.
• As a technical lead, build, validate, test, and document solution designs while ensuring smooth operational transitions through knowledge sharing.
• Develop and maintain design specifications that meet technical, functional, and non-functional requirements, adhering to service definitions, geographical needs, and architecture/security standards.
• Implement infrastructure solutions to enhance management, stability, security, disaster recovery, and cost-efficiency in the global end-user computing environment.
• Maintain documentation for all technical services and solutions in compliance with accepted service design standards.
• Collaborate with operational teams to analyze incident and problem data for continuous improvement and capacity management.
• Collaborate with various IT teams (networking, servers, storage, security, service desk, and front-line support) to deliver optimal solutions.
• Execute projects in partnership with other Sun Life Teams including:
  • On-Premise AD, Entra ID, Entra P2, Conditional Access Policies, Azure, Microsoft InTune, Teams, BitLocker, SCCM, and Windows 11.
• Coordinating with business teams on Graph API integrations.

What you need to succeed:

• Solid written and verbal communication skills as well as strong interpersonal skills
• Strong troubleshooting and research skills used to match technology solutions to business needs including estimation, project sizing and project management
• General knowledge of networking, servers, storage and data security concepts
• Broad multi-platform and multi-industry experience
• Proven troubleshooting and problem-solving skills
• University degree/college diploma in related discipline(s) or equivalent work experience
• 7+ years of industry experience in the IT industry

Preferred skills:

• Deep understanding of Microsoft 365 technologies and Security concepts
• Advanced On-premises AD – specifically related to security
• Advanced Azure AD / Entra AD – specifically related to security
• Advanced Knowledge around Graph API
• Experience with Identity Management / SSO
• Experience with InTune
• Experience with Entra ID P2 features
• Experience with Conditional Access Policies
• Experience with Microsoft MTO / Cross Tenant Synchronization
• Experience with Certificate Templates and PKI

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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