Reporting to the Logistics Operations Supervisor, this associate position will play a critical role in exception management and upholding strong relationships with each logistics partner. The associate will be responsible for resolving and escalating shipping exceptions and questions in a timely and professional manner. Along with managing warehouse inventory and loads to reduce aging and maximize client experience.
The candidate's attitude, skill set, and ability/desire to learn are more important than the specific experience set defined above. We are looking for people with great attitudes who want to have a meaningful role as part of a fast-growing, dynamic company. B-Stock moves fast and has high expectations for everyone on the team.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES- Act as a primary liaison between logistics partner(s) and internal frontline teams regarding shipping disputes and questions
- Day-to-Day exception management of logistics-related activities, including shipping discrepancies
- Work with cross-functional teams to support continuous improvement across all BSTK functions
- Manage and escalate reports for aged warehouse inventory and loads
- Develop and maintain SOP’s related to the role
- Manage carrier contact lists for B-Stock teams
- Responsible for order tracking, inventory, and equipment management to support daily operations and meet business requirements
- Cross-train on other associate responsibilities to provide coverage when needed
- Perform special projects or analysis as requested
MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES
- 1+ year of customer service experience, primarily with phone and email support
- Highly organized individual with strong attention to detail
- Strong written and verbal communication skills
- Demonstrated experience in Microsoft Office Suite, with Excel experience preferred
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- A self-starter with the ability to work effectively in a remote environment
- Ability to think critically and solve problems quickly and accurately
- Ability to work in a team-oriented and fast-paced environment
- Positive attitude and eagerness to learn
- Ability to work a flexible schedule on occasion
- Bachelor's Degree or Associate Degree preferred
PREFERRED QUALIFICATIONS, JOB SKILLS, AND ABILITIES
- Previous experience working with logistics/transportation brokerage
- Experience using Transportation Management Systems and Customer Relationship Management systems
The pay rate for this role will range between $24.05 to $28.85, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS- Competitive compensation packages, including bonuses and options
- Medical, dental, and vision benefits
- Paid Time Off & matching 401(k)
- Support for continuing education
- Team off-sites, social events, and extracurricular activities are a staple
- Snacks, drinks, and the occasional box of donuts
THE COMPANY
B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today’s top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.
While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we’re proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.
We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com/careers/
OUR VALUES
Make Each Dollar Count
Whether it’s the recovery amount or a buyer’s budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We’re willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
Work Authorization required.
Top Skills
B-Stock Boston, Massachusetts, USA Office
200 High Street , , Boston, MA , United States, 02110
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