Loan Servicing Representative, Auto Titles - Chandler, Arizona

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Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. When it comes to employees' financial health, we offer competitive salaries and a generous benefits package.
About this role:
Wells Fargo is seeking Loan Servicing Representatives to join Specialty Operations Titles teams within our Auto Operations Group in Arizona. This team is part of our Consumer Lending business.
Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
Learn more about the career areas and lines of business at wellsfargojobs.com.
Openings:
Available openings may be in one or more of the following areas within our Title Operations team. Specific details will be discussed during the interview process.

• Title Perfection
• Title and Lien Release
• Title Transfers and Modifications

In this role, you will:

• Review, research, analyze, problem solve, and process moderately complex issues related to titles
• Support the Specialty Operations - Titles team by following processes and ensuring service level agreements (SLAs) are met
• Regularly adapt to changes in processes and procedures
• Receive direction from Loan Servicing supervisors
• Use relevant information and independent judgment to determine the root cause of issues related to titles
• Ensure compliance with all federal, state, client, and company policies, procedures, and regulations
• Communicate with customers, dealerships, Departments of Motor Vehicles (DMVs), cross-business units, and other third parties
• Provide guidance to less experienced peers
• Identify opportunities for improvement within various areas within Loan Servicing and recommend solutions
• Sign documents on behalf of Wells Fargo to affirm that the information provided is true
• Support other teams within the line of business, assisting with other responsibilities to meet overall business needs
• Provide Business Continuity Planning (BCP) for titles teams in other locations
• Assist in the development, review, and revision of department policy and procedures

Training Schedule:

• Length of training may vary
• Training will be Monday through Friday
• The hybrid work schedule will not apply during training

Work Schedule:

• Hybrid work schedule
• Current department hours are Monday - Friday from 7 AM - 6 PM eastern
• Specific work hours will be assigned prior to the end of training

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
Required Qualifications:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Prior experience with auto titles
• Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
• Experience making outbound calls, demonstrating strong telephone etiquette skills
• Experience researching moderately complex issues to determine a course of action
• Financial services industry experience
• Proven experience providing effective customer service
• Ability to accurately document account data and information
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Effective critical thinking and problem-solving skills with a focus on understanding customer requests and providing detailed information
• Ability to prioritize work, meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to work in a fast-paced environment with excellent attention to detail and quality standards
• Military experience resolving complex issues via written or verbal communication, including but not limited to: supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers

Job Expectations:

• Must work on-site at the location posted
• Must be able to attend full duration of required training period
• This position offers a hybrid work schedule
• Flexibility to adjust hours, as requested, based on business need
• Ability to work additional hours as needed
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship
• Successful completion of Wells Fargo's notary and affiant training course

Position Location:

• 2501/2601 S Price Road, Chandler Arizona 85286

Posting End Date:
30 Jul 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.