Lifecycle Marketing Operations Specialist

Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

Grammarly is the world’s leading AI writing assistance company trusted by over 40 million people and 50,000 organizations. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

To achieve our ambitious goals, we’re looking for a Lifecycle Marketing Operations Specialist to join our Marketing Operations team.  This role is responsible for overseeing and supporting the day-to-day operations of the marketing operations team, managing requests, executing campaigns and enabling lifecycle marketing programs. Partnering with our internal stakeholders, this role is instrumental in improving operational excellence, efficiency and scalability of the team. This includes:

• Overseeing the marketing operations intake process. This includes triage, prioritization, tracking, project planning, proactive communication, and expectation setting
• Coordinateing cross-functional projects and campaigns, collaborating closely with lifecycle marketing, product, engineering teams, and external agencies to ensure seamless execution and alignment.
• Supporting campaign journey builds, quality assurance, and deployment to deliver high-impact marketing initiatives.
• Documenting and socializing of processes, QA, best practices, and tools to standardize campaign execution across self-serve stakeholders
• Developing and maintaining comprehensive campaign reporting and channel health metrics to inform decision-making and drive continuous improvement.

Marketing operations is a dynamic field that sits at the intersection of marketing, data, and engineering, offering a variety of growth paths. In this role, you’ll gain exposure to project management, coding, analytics and experimentation, design and creative development, as well as lifecycle and growth marketing strategy. This position is ideal for those eager to develop a broad, versatile skill set and advance their career in marketing operations and beyond.

• 2+ years of B2C or B2B2C Marketing operations experience, ideally with enterprise-level software such as Iterable, Braze, Adobe, Klavyo or customer I/O.
• Strong project management skills using tools such as Asana, Jira, Airtable or Coda, including developing new processes and automations in such tools.
• Cross-functional collaboration and stakeholder management, including prioritization and expectation setting
• Proactive and detail-oriented: Can seamlessly align stakeholders, details, and timelines toward a specific goal and recognize operational needs and opportunities for improvement
• Familiar with reporting, experimentation and campaign analytics. SQL is a huge plus.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. [If there’s also a hiring strategy in Canada] In Canada, all locations where we support employment are considered “Zone 1”. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).